Nydia M.
never delivered
i’ve been waiting over a month and have never received my order. usps employees told me that postage payment was never made and that it was most likely due to malicious intent. my tracking information told me it traveled from LA, to my home state, wisconsin, my home state (again), and was then shipped to indiana and is apparently sitting in ohio, with a notice on the usps website stating that my package won’t be delivered due to lack of proper postage being applied. emailed lens alter, waiting for response.
Response from LensalterOct 21, 2025
We’re so sorry for the delivery issue.That batch of shipments had some unexpected problems with the carrier, and we truly apologize for the inconvenience.We can either arrange a full refund or remake and resend your order for you.Please contact us directly so we can sort this out as soon as possible. 💛