LensalterWelcome to LensAlter At LensAlter , we create eyewear with style and originality in mind. Every pair is thoughtfully designed to stand out, reflecting unique trends and fashion-forward looks. Loved by thousands of fans worldwide, our glasses let you express your personality with confidence and flair. best-sellers kawaii-series New Arrivals Blog
Lensalter (lensalter.com) has 389 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Erica dela C.
Very considerate and excellent customer service.
Response from LensalterJan 8, 2026
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
cora D.
Super, alle Brillen sind toll und wenn etwas nicht den Erwartungen entspricht reagiert der Kunden-Support innerhalb von einem Tag mit zufriedenstellendem Ergebnis. Hab schon zwei mal was gekauft ich liebe es. Würde ich wieder machen
Response from LensalterJan 8, 2026
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
Andy C.
1/13/26 after multiple back and forth messages and sending the original screenshot where I was told I would get a *full* refund multiple times and they would continue to try to deny it, the remainder of the amount paid was refunded. Plenty of better glasses companies out there I will go through in the future 1/10/26: they replied and said they were sending me an email and were refunding me. They did not. Broke right away. I bought some star glasses and they didnt fit my face, and I didnt like them. I bought them because the return policy I saw said 14 days to return, so I felt safe in doing so. I tried them on briefly, and then put them back into the case because they didnt fit. I asked to return and they told me to keep them but I had to pay for the lenses. Apparently they have two different return policies with fine print that you have to go look for. I took the loss since they said I could keep them and went on with my day. I went to try them on again later since I was still paying for them, I might as well try to like them and the lens cracked just from gently putting them on. I reached out to ask if I could return them and get my money back since they broke the first day I had them and they said they would refund me. A few weeks later I noticed I was still being charged (paid through Klarna) and reached out to Klarna who was no help and told me to go back to Lensalter, so I did. Lensalter then said they would not refund me, even when showing them the email in which they said they would. now im paying for broken glasses that were terrible quality from the beginning and felt deceived thinking that I was protected in my purchase due to their misleading return policies.
Response from LensalterJan 8, 2026
Thank you so much for taking the time to share your experience with us.We truly appreciate your feedback and sincerely apologize for the frustration and inconvenience. Our customer service team already shot you an email, and we are currently processing your refund application. You can take a quick peek at your inbox . If you have any further questions or need additional assistance, don’t hesitate to contact our support team directly. 1/14/2026:Thank you for your feedback. We have confirmed that the customer service team has fully refunded the amount, and the product has not been returned. You are welcome to keep the glasses. Thank you again for your purchase.
RoseFl _.
I got them today and i really love how cute the glasses are, but I’m a little disappointed because the prescription doesn’t feel quite right, which makes them unsuitable for everyday wear.
Response from LensalterJan 6, 2026
Hi love, we’re truly sorry to hear that your prescription not quite right—that’ absolutely not the experience we want for you. Please reach out to our customer service team, and they’ll be more than happy to help you. We’ll make sure you’re taken care of. Thank you for letting us know, and we deeply appreciate your patience.💛
Mnemosyne D.
i love the quality of the glasses!
Response from LensalterDec 30, 2025
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
Celandine N.
I asked them not to put glitter on my Wendy frames, and they didn't. Good experience while shopping, I received some emails asking for details about what I wanted, and they came in around the time they were expected. I liked it.
Response from LensalterDec 22, 2025
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
Fayth C.
I love these glasses so much, theyre unique, fun, and very pretty. The prescription is perfect and I get compliments daily.
Response from LensalterDec 8, 2025
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
Kathleen L.
The glasses arrived in a timely manner. No issues with payment, either. Also came with a nice case.
Response from LensalterDec 8, 2025
Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you enjoyed our eyewear. Creating stylish and accessible designs is what we’re passionate about, and your support truly means a lot to us. We’re excited to see which style you’ll choose next! 💛
