LensablReviews of lensabl.com

Response from LensablAug 18, 2023

Hi, Jerry! We're glad to hear that you're very happy with the way your sunglasses turned out, even though there were some delays and challenges with the process. We apologize for any inconvenience caused by the extended timeline and the issue with the initial pair of Maui Jim frames. Your understanding and patience are greatly appreciated, and we're pleased to know that you're satisfied with the final outcome. We take your feedback seriously and will continue to work on improving our processes to provide a smoother experience. If you decide to use our services again in the future or if you have any more comments, questions, or concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a positive experience with Lensabl. Thank you for choosing us, and we look forward to serving you again!

Response from LensablAug 2, 2022

Hi Arnold! I do apologize as it appears we were experiencing some tech issues on our end which is why you didn't receive the automated email notification that we received the frame and for the delay with the order. Our tech team is working to fix this issue ASAP. We are happy to hear that you are satisfied with the final product :)

Response from LensablAug 18, 2023

Hi, Yan! We're pleased to hear that you had a positive experience with our customer service and the delivery speed. Your satisfaction is important to us, and we're here to ensure you continue to have a great experience with Lensabl. If you have more comments, questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!

Response from LensablAug 18, 2023

Hi, Desilu! We appreciate your feedback and apologize for any frustration you experienced during the process of receiving your new glasses. We understand that clear and timely communication is important, and we're sorry for any lack of updates that caused inconvenience. We're glad to hear that you're ultimately happy with your new glasses and that they were sent back through the quality control process to ensure a perfect result. However, we acknowledge that the lack of communication and delays in providing status updates were not ideal. Your feedback is invaluable to us, and we're continuously working to improve our processes and communication to provide a better experience for our customers. If you have more comments, questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a smoother and more transparent experience with Lensabl in the future. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.

Response from LensablAug 18, 2023

Hi, Jalen! We apologize for the oversight regarding the blue filter on your lenses. We understand the importance of accurate lens customization and meeting your specific requirements. If you would like to have the blue filter applied to your lenses or if you have any other concerns, please reach out to our customer service team. We're here to address any issues and ensure that you are fully satisfied with your eyewear. Your feedback is valuable to us, and we appreciate your understanding. We're committed to making things right and providing you with the best possible experience. Thank you for choosing Lensabl, and we look forward to assisting you further.

Response from LensablAug 18, 2023

Hi, Velogirl! Thank you for taking the time to share your experience with Lensabl. We're pleased to hear that the overall process went smoothly and that our communication regarding the status of your glasses was effective. We understand your expectations regarding transition lenses, and we appreciate your honest feedback about your experience with them. While transition lens technology has advanced, it's true that the performance in various lighting conditions can still vary. We're sorry to hear that the transition feature did not meet your expectations and that you found it more convenient to purchase an additional pair of glasses. Your feedback is valuable to us, and it helps us continuously improve our offerings and provide the best options for our customers. If you ever decide to explore eyewear solutions with us again or have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Thank you for choosing Lensabl, and we wish you the best with your eyewear needs.

Response from LensablAug 18, 2023

Hi, Monty! Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you're satisfied with the glasses you ordered and that you have placed additional orders for sunglasses. We strive to provide high-quality products and excellent service to our customers, and we're glad to see that reflected in your feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure you have a great experience with your eyewear, and we look forward to continuing to serve you. Thank you for choosing Lensabl, and we appreciate your support!

Response from LensablAug 18, 2023

Hi, Xellir! Thank you for sharing your experience with Lensabl. We're glad to hear that overall, you had a positive experience with us. We understand that adjusting to new lenses can sometimes take a little time, especially if they feel different from your previous pair. We appreciate your feedback and will continue to strive for improvements in our lens offerings to ensure the best possible experience for our customers. Regarding sending in frames, we do appreciate your input. While some orders may require sending in frames for precise fitting, we'll take your feedback into consideration as we work to enhance our processes and offerings. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have the best eyewear experience possible. Thank you for choosing Lensabl!