LensablReviews of lensabl.com

I had to come and leave a review after my experience with Lensabl! I already had a set of glasses which had been broken for over a year (no money to fix). A lens was cracked in 2 and they're special Dior frames so I really wanted to get them fixed, not just purchase new frames. I finally got some funds to fix them and the only place I could find that would take a current prescription, and current frames, was Lensabl. Other sites and even in-person shops would only handle frames that they could sell me, instead of fixing my own. Or I had to pay for an up-to-date prescription from their doctor, when my current prescription is just fine. Lensabl was the exact solution for my glasses. I found the online ordering process fairly simple. I splurged on some of the lens upgrades, which they explain briefly on their website. (I also recommend a quick Google search as well just to ensure it's an upgrade you really need/want, though.) They have several options on how to enter your prescription. You can send in a copy of your prescription, you can enter each of the prescription values onto the site, or you can take an online eye test. I entered each of my prescription numbers online. Throughout the checkout process, you have the chance to review and edit your order several times. Once you're finished, you have the option to mail in your lenses on your own, using a label Lensabl emails you right after you place the order, OR, you can have Lensabl mail you a box and send your frames to them that way. I wanted things to go as fast as possible, so I just printed the label and mailed them in the next day with no issue. The website is pretty good about updating you on the status of your lenses/frames as they move through the production process. This is where they lost a star for me, though. I paid extra for overnight shipping. Once the glasses were finished and ready, they sat at the Lensabl offices waiting to get picked up by UPS for 3 business days. Not exactly an expedited shipping at all. I had to email them to find out what was going on, but after those 3 days, the glasses did ship out. Once I received them, I was thrilled! My frames are semi-rimless, thin wire frames. I was so worried that the lenses wouldn't be the right shape or something would be wrong. I have now had my glasses for a week and they could not be better! They look and feel perfect. The prescription is spot on, and I wear them every day. I've walked in the rain, driven in the dark, been on screens for hours, you name it. These lenses are great and my frames came back in great condition, too. Despite what other reviewers have experienced, my new lenses were polished and pristine. I even got back the old lenses (even the broken one). I'll definitely be going back!

Ordering online was a challenge for me, however Lensabl reached out and assisted me. Telephone assistance was better than emails relies. The most important result was the satifaction of receiving them with spot on prescription fulfillment. These lenses will be used for driving, all outdoor activites, ie, backwoods bike riding, hiking in the mountains, and the beach.

I have had nothing but great experiences with this company. I will agree with the other reviews that they take forever to replace lenses, its usually around a month. I also agree that they are horrible about communicating this timeline and if they ever give you any indication of a timeframe, you should just assume it will take much longer. Other than that, I have had limited to no problems with this company. I have ordered around 7 lens replacements with them, and only one was off. I immediately let them know that the lenses were slightly out of focus and causing me problems. Customer Service got back to me in a timely manner, and they were able to troubleshoot with me to solve the issue. I sent the glasses back and they fixed the mistake for free.

I own 2 pair of 15 year old Bolle 527 sunglasses, they fit me perfectly and still look fashionable. I have a prescription lens in one. As a backup, I sent the 2nd pair to Lensabl on 8-25-2022 to have a slightly updated prescription fitted and was charged $192. I received a vague email on 9-6-22 about a quality issue that was causing a process delay with my sunglasses. On 9-16-22, I finally received back my sunglasses via USPS. The lenses were perfect, the temple pieces were my original Bolle, but the main frame that holds the lens was not original! The replacement frame was a close copy that was slightly narrower in width (by ~4mm) and made of slightly heavier plastic material. Lensabl never advised me that my original frame had to be replaced. I almost called in to complain but after wearing this modified pair for a while, I came to like the slightly tighter fit when I ride my bicycle. So now I am happy with these new-to-me sunglasses. My Lensabl order: Bolle 527 frames, lens: polarized G15, polycarbonate, premium AR (ultra clarity, extra scratch resistance, etc.), plus an extra 1yr scratch warranty. The total transit and process time from mailing off my Bolle sunglasses to Lensabl to receiving back my glasses was 23 days with a $192 charge. Two similar online eyeglass companies quoted $350, so Lensabl was the better deal.

Was able to get new lenses for my favorite curved frame sunglasses. Box was delivered, shipped frame to Lensabl, glasses were returned in a reasonable time with new prescription lenses. Thought it was a little pricey and a little scary but they came through as promised. Will do it again if necessary.

This is the 3rd pair I've bot online in spite of the repetitive optometrists 'scare the customer' warnings. Online easily saves $400-500. It takes time but it's worth it. I was not shopping for the lowest price. I was shopping for premium lens coatings. I supplied frames that I purchased independently from the UK at a $-strength super discount. Lensable fabbed the progressive trifocals with premium filters. Selfies were effective for lens distance, and pupillary data that optician tech's read at big stores. Issue ... it took 4 weeks and little feedback/response. I did get concerned, but Lensable came through. I'd have still chosen Lensable if they advertised 4-weeks. The fast turnaround promise damages customer perceptions.

Honest to god I thought I was going to be scammed after placing my order - esp after reading all the reviews on here, but I’m so happy with the way my glasses turned out. I fell so in love with them I want to wear them more than the fact that I have to (cuz they’re prescription lol) I do recommend that you’d research the feasibility of replacing the type of your glasses’s lenses (how easy it is or how easy they may be to break) prior to placing an order. Excruciating detail: Lens quality - not as decent as ZEISS but clean af. Totally satisfied! I did receive it with a tiny scratch and ngl that hurt a bit Timeline - it took forever (about a month of no sight) and from the other reviews I’ve read it seems like it’s a pattern, beware if you’re looking for a faster yield. If time is no issue, and you have another pair to daily - discard this note. Price - I personally think it was a great deal with the way my glasses turned out. I have a super strong prescription and the lens does NOT look too thick and with the polished and rolled edges the side angle profile does not show how thick my lenses are Customer service - I found that they were quite responsive for the most part but that’s my own experience so take it with a grain of salt Conclusion: Would I use Lensabl again? Maybe idk… still not sure due to that minuscule scratch on one of the lenses but I really don’t want to have to go another month without glasses. Would I recommend Lensabl to people I know? Not sure either - seems like a hit or miss but I have yet to have more history with them as I’ve only done one google search and clicked the first link I found Do I regret using Lensabl? Absolutely not. Albeit there are messy points that’d stood out, but again / I don’t wanna lose sight for another month and it seems like their only resolution is to ship glasses back to the lab to be repaired or remade instead of discounting a part of the paid amount and get a partial refund of the customer accepts the reprimand (which is quite obscure to me) Overall I’m giving Lensabl 4 stars because at the end of the day I was happy with the end product despite their errors

The end result was great, however the order took five weeks. I supplied Rayban frames and the original lenses were not returned (no doubt now on ebay) this despite a customer rep advising me that he would reach out to lab and have them returned with order. Update: I expected Lensabl to quote their Terms & Conditions. Rayban lenses are real easy to pop-out and should have been a simple job for a professional. Those same Terms and conditions say "..from the time that we receive your frames at our lab, lens production is about 4-7 business days on average." - both of my orders have taken nearly five weeks and all the while my order when viewed online said "estimated time to ship - 6 days"