LensablReviews of lensabl.com

Response from LensablJul 21, 2022

So sorry to hear this! If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong. If you haven't done so already, please reach out to [email protected] for assistance.

Response from LensablAug 18, 2023

Hi, Michael! We appreciate your feedback regarding your recent experience with Lensabl. We apologize for any inconvenience you faced with the fit and size of the frames, especially since they didn't match your expectations based on the simulator. It's important to us that you feel comfortable and satisfied with your eyewear. We're pleased to hear that you like the quality of the lenses and frames. Your feedback on the size issue will help us improve our online simulator and better assist customers in making the right frame choice. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you have a better experience in the future. Thank you for choosing Lensabl, and we hope to have the opportunity to serve you again and exceed your expectations.

Response from LensablAug 18, 2023

Hi, Cage! We appreciate your feedback based on your multiple experiences with Lensabl. We apologize for any inconsistencies you've encountered and any concerns you have about our pricing. We're always working to improve our services and provide the best value to our customers. Your input is valuable to us, and we'll use it to continue refining our processes and offerings. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you have a positive experience, and we hope to have the opportunity to serve you better in the future. Thank you for choosing Lensabl and for providing us with valuable insights.

Response from LensablAug 18, 2023

Hi, Steven! We sincerely apologize for the series of challenges you encountered during your recent purchase. We understand that the extended timeline and the issues with the fit of your glasses have been frustrating. It's unfortunate that there were multiple errors that impacted your experience. While our customer support team did their best to assist you, we acknowledge that the overall process did not meet your expectations, and for that, we apologize. We truly appreciate your honest feedback, as it helps us identify areas for improvement and work towards delivering a better experience for our customers in the future. If there's anything else we can do to address your concerns or if you have more comments, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure that you have a more positive experience with Lensabl in the future. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.

Response from LensablAug 18, 2023

Hi, Jordan! We appreciate your feedback and apologize for the delay and communication issues you experienced during your recent order. We understand that a smooth and timely process is important, and we're sorry for any inconvenience that may have caused. It's great to hear that both pairs of glasses eventually had the correct prescription, and we're glad we could provide you with the lenses you needed. We also appreciate your understanding in spite of the challenges you faced during the process. If you have more eyewear needs in the future or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a better experience with Lensabl next time. Thank you for choosing us, and we look forward to the opportunity to serve you again!

Response from LensablAug 18, 2023

Hi, Gary! We apologize for any inconvenience caused by the delay in your order. We understand that timely delivery is important, and we're sorry that your experience didn't meet your expectations in terms of the turnaround time. We appreciate your feedback, as it helps us identify areas for improvement and work towards providing a better experience for our customers in the future. If you have more comments, questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a more positive experience with Lensabl next time. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Response from LensablMay 18, 2022

So sorry to hear that you are unsatisfied with the lens color. We have photos of our lens colors here: https://www.lensabl.com/sunglass-color-guide If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong. If you haven't done so already, please reach out to [email protected] for assistance.