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Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi, Cree! It sounds like you're expressing frustration with what you perceive as slow development and possibly subpar quality. We apologize if you've had an unsatisfactory experience in these regards.
To better address your concerns, could you please provide more specific details about the context or the product/service you are referring to? This will help us better understand your feedback and provide a more relevant response. Your input is important to us, and we want to ensure that we address your concerns appropriately.
TI
Tom in W.
Satisfied but frustrated
Likes: turnaround time from sending in frames until receipt of new completed glasses; quality of lenses; quality of assembly; provision of shipping box for sending in frames to be fitted with new lenses; quality of shipping boxes.
Dislikes: waiting over a week and having to remind Lensabl to send me the shipping box for sending in my frames to be fitted with new lenses; having to pay for my order before Lensabl had ALL the technical information they needed for making the new lenses (payment should be the final step, signaling a completed order); old lenses were returned in a small unsealed envelope inside the shipping box for the new glasses (during shipping the old lenses escaped the envelope and banged around and into each other during shipping); exactly 30 calendar days from order (payment) to receipt of finished product (it wouldn't have taken more than 20 calendar days without the aforementioned hiccups).
Conclusion: Need to shore-up the quality control of order placement process; need to send first shipping box immediately after accepting payment from customer; need to treat the returned (old) lenses with more care. I was happy enough with the finished product to immediately place a second order. And I was happy enough to provide this constructive feedback.
Response from LensablAug 18, 2023
Hi, Tom! Thank you for sharing your detailed feedback about your experience with Lensabl. Your thorough insights are valuable, and we appreciate your constructive input.
We're glad to hear that you had positive experiences with certain aspects, such as the turnaround time, quality of lenses and assembly, and the provision of shipping materials.
We understand your concerns and frustrations with the process, including the delays in receiving the shipping box, the timing of payment, and the handling of the old lenses during shipping.
Your suggestions regarding quality control, immediate shipping box provision, and improved handling of returned items are noted. We're committed to learning from your feedback and making necessary improvements to provide a smoother and more satisfying experience for our customers.
We're pleased to know that you were happy enough with the finished product to place a second order and that you took the time to provide this constructive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to serving you better in the future. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.
JC
Jen C.
No order status updates, took too long
It took a very long time for my order to be complete, and there was no communication about the status of my order. I was given very vague non-answers when I inquired about the status. Lensabl received my frames around 4/21/23, and I did not receive my glasses back (two pairs - single vision sunglasses and a pair of progressive lenses glasses) until 5/25/23. I had no idea it would take this long; Lensabl should do a better job with realistic turn-around times, and more importantly, provide informative updates to paying customers.
Response from LensablAug 18, 2023
Hi, Jen! We sincerely apologize for the extended wait time and the lack of clear communication regarding the status of your order. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused you.
Your feedback is incredibly valuable, and we're committed to making necessary improvements to ensure a smoother and more transparent experience for our customers. We apologize for the inconvenience and stress this situation may have caused.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to learning from your feedback and providing you with a better experience in the future. Thank you for choosing us, and we hope to have the opportunity to regain your trust and serve you better next time.
MR
Marianne R.
I liked that the process was relatively…
I liked that the process was relatively simple. And it was good when you notified me that an error was made and it would take longer to get my glasses.
I would have been good to get updates on the progress on getting my glasses back. After a while I feared I would never see my glasses again. It was not easy to communicate with you.
Response from LensablAug 18, 2023
Hi, Marianne! We appreciate your feedback and are glad to hear that you found the initial process relatively simple and that you appreciated being notified about the error and the resulting delay.
We apologize for any inconvenience you experienced due to the lack of progress updates and challenges in communication. Your concerns are valid, and we understand the importance of keeping you informed throughout the process.
Your feedback is valuable, and we'll work on enhancing our communication and customer support processes to ensure a smoother and more transparent experience in the future. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to improving based on your input. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.
RE
Reza
Smooth ordering process, but lack of communication app
The ordering process overall was rather smooth. At the end, I received a confirmation email. Since then I have received absolutely no update regarding the status of my order, and when it will be shipped. Curiously, the only other message received is one to ask me to rate my experience….
Response from LensablNov 21, 2022
Hi Reza! I am sorry to hear this. We have an order tracker that is in your lensabl account that shows you the status of the order. For more information regarding the estimated completion date, please reach out to our customer service team via phone, online chat or email!
SJ
SJ
The glasses really aren’t usable
The glasses really aren’t usable. Not Lensable’s fault. The plastic frames, which I love, have become more stiff over time and are no longer adjustable so I can’t wear them even with the new lenses as they fall off my face too easily. Wish I had not spent the money to have the lenses replaced.
Response from LensablAug 18, 2023
Hi, SJ! We're sorry to hear that you've encountered difficulties with your glasses due to the frames becoming less adjustable over time. While it's unfortunate that the frames are no longer suitable for your needs, we appreciate your understanding that this issue is not related to Lensabl's work.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure you have a positive experience with us. Thank you for choosing Lensabl, and we hope to have the opportunity to serve you better in the future.
AR
AR
The product quality was inferior
The product quality was inferior. Despite choosing anti-glare coating there is glare. Do not reccomend.
Response from LensablAug 18, 2023
Hi, AR! We apologize for the disappointing experience you had with the product quality and the anti-glare coating. Your feedback is important to us, and we're sorry that the lenses did not meet your expectations.
We strive to provide high-quality products and services, and it's unfortunate that we fell short in this instance. We appreciate your input and will take it into consideration as we work to improve our offerings.
If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to address your concerns and provide a better experience in the future. Thank you for choosing us, and we apologize for any inconvenience you may have experienced.
MA
Mayret
I order bifocals for my uncle
I order bifocals for my uncle. I received the eyeglasses almost two months later, and it wasn't bifocals at all. The lenses looked cheap. Waste of time & money.
Response from LensablAug 22, 2022
So sorry to hear this! If your lenses were made incorrectly based on the prescription specifications provided to Lensabl, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.
If you haven't done so already, please reach out to [email protected] for assistance.
