LensablReviews of lensabl.com

Very slow delivery. 4+ weeks from lensabl's receipt of my frames until the eyeglasses were actually delivered. In the meantime, I received a notice from the USPS that my glasses had been delivered, which they hadn't. I initiated a dispute with my credit card company due to canned, unhelpful responses from lensabl customer "service." Way too much hassle.

I ordered and it took a really long time to get the glasses...i had to inquire a couple of times. When I did receive the glasses, the vision just isn't quite right so I am rarely wearing them.

The "blue light" is NOT a virtually clear coating as indicated on the website. My glasses looked like there's a slight yellow tint and I would not have ordered them had I known. Go with the clear lens all the way.

My glasses were getting a little old, but I liked the frames. I thought I could turn them into sunglasses. The instructions about packing the glasses were unclear. The list said to pack them securely, so I put them in the fancy leather sleeve they originally came with and shipped them off. The instructions did say not to include any cases or accessories in the box, but including a case in the box with other random accessories did not seem like the same thing as packing the glasses in their protective case. When the glasses came back, the leather sleeve was gone, and the glasses were in a cheap Lensabl case the didn’t fit very well. I contacted support, but they just said I shouldn’t have packed the case.

It was the third time that I used Lensabl so I was surprised when I found the lenses not to be fitting tightly into the frame (identical frame had been done perfectly well a few years ago. They move and squeek when I clean them.

Everything went smoothly at first, my glasses were received and seemed to be ready to be sent back out to me. Then there was no update for a while and the site continued to say they were ready for shipping. When I reached out for an update, I was told the glasses had been shipped to an incorrect address and they were trying to get them returned. I was asked where I purchased them in case they could not be recovered so that they could be replaced if needed. In this case, I was able to track down the website I originally bought them on and they did indeed replace my glasses. However I notice there is a line of scratches along the edge of the right lens that I'm concerned about spreading further to the center of the lens. Customer service was responsive and polite during all of this, but how long would I have been waiting to find out my glasses were lost if I hadn't reached out? What if my glasses weren't able to be replaced?

I m not too happy with my new lenses. It is not feeling right, and i am not able to tell what is wrong. I can see through sach eye ok, but with both eyes i feel a bit cross eyed. Problem is i have no idea how i can get it fixed.

The turnaround time is exceedingly long. This is the second instance in which my order went all the way through production and didn't pass the final inspection, which meant the process started all over again. More importantly, there was no communication. I had to reach out and ask what the status of my order was, and why it had gone back to square one. The price is right, the customer service is great, but the turn around time is far too long. I'd rather pay more and have my lenses done locally.