LensablReviews of lensabl.com

Response from LensablSep 27, 2023

Hi, Marcel! We're pleased to hear that your optical prescription met your expectations, and we apologize for any issues you encountered with the gradient coatings, the delay, and the damage to your SILHOUETTE collectors edition frames. The incorrect gradient coating and the extensive delay in receiving your order do not align with our standards of service, and we deeply regret any inconvenience this has caused you. We also understand the frustration of having your original frames damaged during processing. Please contact our customer support team at your earliest convenience at [email protected] so we can address the issues with the gradient coatings and explore possible solutions for the damaged frames. We are committed to making this right for you and ensuring your satisfaction. Thank you for bringing these concerns to our attention. Your feedback is essential, and we'll work diligently to improve our processes and provide you with a better experience in the future. We appreciate your patience and understanding.

Response from LensablSep 27, 2023

Hi, Karen! Thank you for your feedback, and we're glad to hear that you're satisfied with the quality of the lenses you received. We appreciate your patience and understand your concerns regarding the estimated completion time. We apologize for any inconvenience caused by the extended processing time, and we acknowledge that providing accurate schedule updates is crucial for our customers. Your feedback is valuable, and it helps us improve our service. We will certainly review our backlog and processing times, especially for complex orders like progressive lenses, to provide more accurate and timely schedule updates in the future. Your satisfaction is important to us, and we're committed to enhancing your experience with Lensabl. If you have any further questions or feedback, please feel free to reach out to us. We appreciate your understanding and the opportunity to serve you better in the future.

Response from LensablSep 27, 2023

Hi, Xien! Thank you for sharing your feedback about your recent experience with us. We appreciate your patience and understand your concerns regarding the tracking information and the delay in your order. We apologize for the inconvenience you faced due to the lack of real-time tracking updates and the unexpected delay with your glasses order. Your feedback is important, and it highlights areas where we can improve our communication and service. We're pleased to hear that the quality of the lens and frames met your expectations, and we're glad to see that you had a quicker turnaround time with your lens replacement for sunglasses. We'll take your feedback seriously and work on enhancing our tracking system and communication to provide a better experience for our customers in the future. If you do decide to order from us again, we'll strive to ensure a more seamless and efficient process. Thank you for bringing this to our attention, and we appreciate your understanding as we continue to improve our services. If you have any further questions or feedback, please don't hesitate to reach out to us. Your satisfaction is important to us.

Response from LensablAug 18, 2023

Hi, Shelly! Thank you for sharing your feedback. We're glad to hear that you're happy with the product, but we apologize for the communication issues and the longer-than-expected wait time you experienced. We understand that clear and timely communication is essential, and we're sorry that we fell short in this aspect. Your feedback is valuable, and we'll work to improve our communication process to provide a smoother experience in the future. If you ever decide to use our services again or if you have any further comments or questions, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to enhancing your experience. Thank you for choosing us, and we hope to have the opportunity to serve you better next time.

Response from LensablAug 18, 2023

Hi, Donna! We apologize for the extended wait time and the lack of timely communication during your order process. It's important to us that you have a seamless and efficient experience, and we understand that the delays and lack of updates were frustrating. We appreciate your patience and are glad to hear that you're ultimately satisfied with the glasses you received. Your feedback is valuable, and we'll work to improve our communication processes to ensure better transparency and timely updates for our customers. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to learning from your experience and making improvements. Thank you for choosing us, and we look forward to serving you better in the future.

Response from LensablJul 26, 2023

Thank you for taking the time to share your feedback and experiences with us. We're delighted to hear that you found our lens replacement service effective and our website user-friendly. We would like to clarify the point about card placement for measurements. Our intention is never to request a credit card specifically. In our instructions we ask for "any card with a magnetic strip facing forward" to be used as a reference point for size, which can include a variety of cards such as a grocery store membership card, an ID, or a gift card. This method helps us accurately measure your PD/SH/OCH. We fully understand and respect your concerns regarding security, and we sincerely apologize if this request was not communicated clearly or caused any alarm. Your feedback is invaluable, and we will take steps to ensure this instruction is made more explicit on our site to avoid any misunderstandings in the future. Again, we appreciate your feedback and are always here to address any concerns you might have. We hope to continue providing you with quality service.