LensablReviews of lensabl.com

It seems that what has happened to other people has happened to me. First they lost my glasses. Took them the better part of 3 weeks to find them and then a promised rush took another 10 days. Their customer service is terrible and getting any manager to respond is almost impossible. When they finally arrived they were fine. I did notice that the sunglasses were a little light and I brought it to their attention. They told me that is what I ordered and it says right there on their site. Upon further research I did see they were correct in I should have chosen Level 3 but they put "Standard Sunglass Tint Level" under Level 2. They are not exactly great at pointing this out.

It took way too long (almost 2 months) for my replacement lenses to be made and shipped back to me. There was also no communication that my lenses had to be remade. I only learned of the delay when I had to reach out to customer service after a month of not hearing from anyone. I feel that I should have gotten updated if there was in fact a delay. Overall, not a pleasant experience. Only bright spot is that the lenses appear to be of good quality.

Typo erro on mailing address caused the usps to return glasses back to sender then lost package in Colorado finally corrected and sent to proper address. Created such a delay and after all that the prescription is wrong did not receive the correct prescription from the eye Doctor im out $277.00 😢

I loved the idea of the subscription, but man they will refuse to fix anything. I went to a second eye doctor because the prescription wasn't right, but when I asked about changing to the new prescription for the glasses I had already ordered, they said no and I would have to pay $137 for new glasses. They sent me the old prescription that had already been started, the ones that come with the subscription. They were just the lenses. No frames, with no prescription. So the free glasses with subscription offer I got ended up being unusable plastic rectangles...

It took over a month to get my glasses back and I had to reach out to Lensabl several times to keep the process moving. Every time I reached out, something happened in the process. The website supposedly tells you where in the process your glasses are, but a customer service person told me this information doesn’t work. The glasses turned out okay in the end but the process was stressful and not transparent.

I needed a Lensabl to re-make the lenses that they sent and when I asked for a modification on the photochromatic option they said they couidn’t do it. It doesn’t make sense If they are remaking the lenses.

Follow up to original order two years ago. My order took one month to complete, much too long compared to marketing claims. After receiving order, eyesight comfort did not meet expectations. It seemed that the prescription was not accurate. So how do you find out if the lens prescription matches optometrist prescription? You can't, you have to rely on Lensabl to get it right. Now after two years, upon re-exam I find out that the Lensable lens is slightly different than the written prescripton, confirming my suspicion that lenses were not correct. My advice is to stick with a local eyeglass professional. Stick with a business you can personally interact with.

A recent prescription was not fulfilled correctly. The lens correction was made wrong. In addition the doctor said I need the prescription redone. When I asked if both could be combined I was told no. Although a mistake was made the new values for the prescription would not be honored "it's our policy". I would think if you made a mistake and could use that mistake to give me a better experience you would go for it. Now I went with you again for the fix - a cost of $125 or so. I will not get the glasses before 3 weeks have passed. This is taking too long. I am not happy.