LensablReviews of lensabl.com

On their website you can buy Meta Rayban glasses with prescription lenses. If you do, they order them and ship them to their lab, install the lenses, and ship them to you. Well I paid them $337 and shipped them my Raybans, the exact same model they sell on their website. They said they can’t install lenses in them and offered to either sell me a different pair of glasses or cancel the order, minus a $25 cancellation charge. They did cave on the $25 and refunded me the full $337. Then they shipped me back my $300 glasses with newly scratched lenses. So they’re a scam, can’t do what they advertise, try to make you pay for that, and then damage your expensive glasses. Can’t recommend avoiding them enough.

I strongly recommend to never consider lensable. I wasted hundreds of dollars, and I could not see using the lensable lens. They remade the prescription after saying it was a quality and PD error. lensable did re-make my lens, which failed to be usable and will not provide a refund. The next pair of lenses were also completely unusable. I ordered the First lens 1/1/2025 and received the end of January. The SECOND re-made pair was ordered 2/1/2025 and I received 2/25/2025. TWO MONTHS of failure with lensable and hundreds of dollars hours holding on the phone, I was only able to REACH ANY SERVICE on Chat then sent an email. HORRIBLE service. After charging hundreds of dollars, they offered a 25% discount totaling an additional cost of $151, if I wanted to have the lens made for a Third time. I sent the same prescription to Glassesusa.com and I received today 5 days after ordering. They are EXCELLENT, the first time.

Avoid them at all costs. I promise it’s not worth the savings. They ship contacts every 90 days, except it’s ALWAYS late or delayed. Horrible service. Get contacts anywhere else.

I ordered some ray band meta shades (non prescription) and its been almost a month and no progress with my order. No info on when i will receive them and when i reach out to customer service they tell me the same thing that i cannot cancel my order once production has started. Rayban makes them so im confused on how they even need to go through a production process. I paid $400 that im probably not gonna get back there must be a way to sue these guys because i really need my money back

I used their online eye appointment to renew my prescription and the results were very wrong. customer service is so of the worst I have encountered. I'm glad I did not spend a bunch of money on a pair of glasses that would not work. It was so wrong I wonder if I received a different person's prescription numbers on mine. I had my eyes tested in real life and my prescription was changed a very small amount. I don't recommend them or their services.

Lensabl charged me for a contact lens purchase, then notified me that they would not fill the order because I did not have an updated prescription. After refusing to fill the order, they did not refund the money they charged to my debit card. I would not ever use them.

My order was for lenas replacement, although the "replacement" was for lenses in a new frame without prescription glasses. When I received the glasses, I couldn't read or use the computer with them. I contacted Lensabl (there is no phone option), and I found the customer service to be quite awful. After that, I did have the frames adjusted, and, it turns out, that the lenses are appropriate However, this does not justify the poor customer service. Before the adjustment, they refused to even consider that they had done anything wrong. There are lots of options for ordering lens replacements online. I strongly do NOT recommend Lensable. I did have good experience with Overnight Glasses, and I would recommend that company.

I chatted with four reps four different times. I started when they offered a 30% discount and Jove dropped our chat. Started over and asked them if they would replace lenses in my old frames. Sent photos of my frames and prescription several times with no response. They finally said they would replace my lenses with only a 15% discount. I asked to talk to a manager. I told her that I started my chats when they offered 30% and that they should honor it. She said no and so I wasted my time on poor customer service.