LensablReviews of lensabl.com

Response from LensablOct 17, 2023

Hi, Rosie! We're glad to hear you're loving the frames and lenses you received, and we appreciate your patience during the process. However, we understand that the extended delay and communication issues were frustrating, and we sincerely apologize for the inconvenience you experienced. We're continually working to improve our services and address issues like this to provide a better customer experience in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team at [email protected]. Your feedback helps us make the necessary improvements, and we hope to serve you more efficiently in the future. Thank you for your understanding.

Response from LensablOct 17, 2023

Hi, E L! We apologize for the inconvenience you've experienced with your progressive sunglasses lenses. It sounds like there might be an issue with the prescription or the alignment of the lenses. To address this problem, we recommend contacting our customer support team at [email protected] or calling 1-800-984-5367. They can assist you with troubleshooting the issue and, if necessary, arrange for any adjustments or replacements to ensure your eyewear meets your visual needs and comfort. Your feedback is important to us, and we want to make sure you have a positive experience with your lenses. Thank you for bringing this matter to our attention.

Response from LensablOct 17, 2023

Hi, Francois! We apologize for the delay in receiving your eyeglasses. If you have any concerns or need assistance with your order, please feel free to contact us at [email protected] or 1-800-984-5367. We aim to provide the best possible service and products, and we appreciate your patience. Thank you for your feedback.

Response from LensablOct 9, 2023

Hi Carl! Thank you for taking the time to share your feedback with us. We value your input and always strive to improve our services. We'd like to clarify that we do, in fact, send email notifications at various stages of the order process. Specifically: - When your order is placed. - Upon receipt of the frames. - If there are any unexpected delays with your order. - Once the order is completed and shipped, along with a tracking number. If you haven't received any of these notifications, there's a possibility that our emails might have been directed to your spam or junk folder. We kindly recommend checking there to ensure our communications aren't being missed. Should you continue to face challenges with our notifications, please don't hesitate to reach out to our customer support team. We'd be more than happy to investigate the matter further and ensure you're kept fully informed about the progress of your order in the future.

Response from LensablOct 6, 2023

Hi, Alan! Thank you for sharing your feedback and bringing this issue to our attention. We apologize for the inconvenience you experienced with your recent order. Your feedback is valuable to us as it helps us improve our processes and customer experience. We understand that timely communication and order tracking are crucial aspects of the service we provide. We'll take your feedback into consideration and work on improving our procedures to ensure that such delays and communication issues do not occur in the future. We're glad to hear that you are satisfied with the quality of the sunglasses you received. If you have any more questions or need further assistance in the future, please feel free to reach out to us. Your satisfaction is important to us, and we appreciate your business

Response from LensablOct 4, 2023

Hi, Marty! I'm sorry to hear that you experienced issues with the vision correction of your glasses from Lensabl. It can indeed be frustrating when there are delays in getting the necessary corrections made, leaving you without a functional pair of glasses for an extended period. Quality control and timely resolution of issues are crucial aspects of any eyeglass service, and it's essential for companies to address such problems promptly to ensure customer satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out to Lensabl's customer support team. If you have any more questions or need assistance with anything else, please feel free to ask.

Response from LensablOct 4, 2023

Hi, Tochi! I appreciate your feedback about your order with Lensabl. It's unfortunate to hear that there were delays and communication issues regarding manufacturing problems. Timely and clear communication is crucial in providing a good customer experience, and it's unfortunate when expectations aren't met. If you have any further feedback or if there's anything else I can assist you with, please feel free to let me know. Your input helps in improving the overall service.

Response from LensablSep 27, 2023

Hi, Dan! Thank you for sharing your feedback with us. We're glad to hear that you are ultimately satisfied with the quality of the lenses you received, but we apologize for the delay and the communication issues you encountered during the process. We understand that accurate delivery estimates are crucial for our customers, and we acknowledge that there was a discrepancy between the expected processing times and the actual delivery of your orders. We're constantly working to improve our services, and your feedback is invaluable in helping us do so. We are taking your suggestion to heart and will work on providing more transparent and realistic estimates for order processing and shipping times in the future. We genuinely appreciate your patience and understanding in this matter. If you have any further questions or concerns or if there's anything else we can assist you with, please feel free to reach out to us at [email protected] or call us at 1-800-984-5367. Your satisfaction is important to us, and we're here to ensure your future experiences with Lensabl are as smooth as possible. Thank you for choosing Lensabl.