LensablReviews of lensabl.com

It took far too long to have received my lenses. There's a disconnect between the customer service team and the lab as the information provided contradict one another. The website status page is also flawed as it stayed stuck on "at lab, in production." My glasses took over a month to be returned, not the 6 business days as indicated on the site. There's more but these are my major issues with this experience.

This is the second time I have used Lensabl, both times to replace the lenses in my Bose SoundFrame sunglasses. My prescription changed, so I decided to spend the money to change out the lenses again. The first time the lenses worked out fairly well, although there was not a crispness to the near-vision, although not severe enough for me not to put up with it, and the tint was great. The second time, the tint was not nearly what it was the first time; it was too light, and secondly, looking through the lenses gave me double-vision. So, I contacted Lensabl about it. Lensabl did replace the lenses, but it took a long time and a lot of emails to get it done. Unfortunately again, the tint was too light and to get the tint I originally had I was going to have to pay an additional $379 after I had already spent at least that much the second time AND the vision still isn't right. Consequently, I haven't used the Bose glasses. My prescription glasses and sunglasses from a competitor work beautifully. I'm sorry it didn't work out, and I'm not willing to spend more money and time to correct them.

My order was delayed due to a quality issue with the lenses. When I finally received the lenses they were still of poor quality. The tint was uneven, resulting in spots on the lenses, and one of the lenses warped my vision, as if the I was looking through two different prescriptions. I had to take the lenses out and put the old ones back in.

The lenses made did not fit my glasses and the Lensabl reps double talked their way out of replacing and/or fixing them even though I paid extra for a warranty. Poor service and product as far as making custom lenses for Bose glasses goes. They take no responsibility to make things right with their customers. Never again! ***Update: This is a joke. Even though they have just responded to this review and may mean well and offer to help they simply just don't or won't, not with the Bose lenses! Other customers have the same exact complaint and worse about them causing scratches and other damage to their Bose glasses frames they trusted them with so I refused to send mine. I don't need to send them to them to install as I totally know how to install them myself. Just make them correctly so they fit, which you haven't done yet! They said they had a model pair to try the lenses in but they obviously did not because they sent the same defective lenses back to me that STILL do not fit at all and told me they fit fine. They most certainly do NOT fit. The crummy plastic lenses, (yes they are lousy plastic for the price you pay) cause the frames to contort and destroyed the tracks they slide into so my original lenses no longer fit correctly either. Bose should sue them for destroying their customers glasses and secondarily ruining their business in the process by trusting them to make these sunglass lenses. I'm not happy with Lensabl or Bose for letting them have license to try making these. They don't honor their customers and they certainly don't honor their protection plans. Do NOT trust them with Bose glasses ever! Over $100 for two lousy pieces of defective plastic. I only hope you needed it that bad because your family is starving, it's the only good excuse you could possibly have for the hideous disrespect and mental abuse of your bread and butter customers.

Sorry to say that my experience with Lensabl was not good. The bottom line is that it took a very long time (a month) to get my lenses produced. Customer Service was absolutely terrible. The lenses were very poorly made and had to be sent back a second time. With all that, any other company would offer some kind of compensation. Lensabl offered 5% off. :(, All in all it took 2 month (!) for me to get my glasses. Here are some details: They say that production time is 4-7 days. After 10 days I started to call customer service. They don't even answer the phone with "Hi, This is Lensabl, How can I help you?" They just say "Hi" like they are answering a call from a friend. This was true for every call I made to them, and there were many. It's like they have company calls redirected to private phones or somethin like that. When my order was delayed, there was no notification that went out to me. It took numerous calls to finally find out that my order didn't pass quality control and was sent back to the lab for reproduction. Anywhere else, you would think that my glasses would move to the front of the line to get done. No, not at Lensabl. Customer Service told me unapologetically that production will take another 4-7 days! At some point, several weeks into the order, I asked to speak with a manager. I was told that Rhinna would call me. Nothing. When Lensabl finally said that my glasses were shipped, they said "UPS overnight, you'll have them tomorrow!" they weren't. It actually took two more days before UPS even acknowledged that there was a package heading my direction. When I received my lens it looked like they were finished in a high school workshop: rough edges, plastic shreds hanging out of the frame an uneven cut and completely wrong shape. When I sent them back, another 3 weeks to produce and return the glasses to me. I gave 2 stars because I am happy with the lenses. If they just understood and cared about customers....

they sent me scratches glasses, sent three back, then they Lost my glasses contacted support and claimed it was busy and they will finished them in a couple days, month went by contacted again claiming they were lost. got them back after a month and 1 week.

Lens get foggy and the frame hurt my nose and face

Took 2 months to receive my frame and lenses back. Had to reach out myself to get any feedback. Status on the order was always "Received order and the lab is working on it. ETA for return is 6 business days"