LensablReviews of lensabl.com

There should be a zero star option. I sent two pair of frames to them and one pair clearly went missing at receiving - the frames were in cases and separated by paper packing material. Their Customer Support keeps stating I only sent one pair and they are not willing to even start to make it right - the frames in question were a nice pair of Oakley titanium frames. I would not trust them with anything after this experience.

Lensabl was the SINGLE WORST CONSUMER EXPERIENCE I HAVE HAD IN MY LIFE!!! AVOID AT ALL COST!!!! Here’s what happened: I sent them brand-new Amazon Smart Frames to fit with prescription lenses. After not receiving the glasses/lenses and MULTIPLE unanswered emails, they finally admitted, they lost my original frames. Then after multiple subsequent emails, they FINALLY agreed to buy me another pair, fit them with lenses, and ship them to Spain (where I had since moved - that's how long this took). They mishandled the export paperwork, so Spanish customs seized the glasses. I spent MONTHS filling out forms in Spanish, paying almost $100 in taxes, and still never received them. For nine months, I chased both Lensabl and customs while Lensabl mostly ignored my emails. It was an absolute nightmare. In the end, they refunded me only for the lenses, not the frames. When the glasses were FINALLY sent back to Lensabl by Spanish customs and Lensabl re-shipped to my address, I discovered they even managed to order the wrong style frames. After all that time, money, and frustration, the replacement was USELESS. I am almost 70, and I can honestly say I have NEVER EVER dealt with a company this incompetent. They mishandled my property, failed in the most basic customer service, and wasted nearly a year of my life. Bottom line... DO NOT TRUST THIS COMPANY WITH YOUR EYEWEAR. Their incompetence is STAGGERING!

I placed an order for two sets of replacement lenses two weeks ago. They created a shipping label for the box to return my frames in but after 8 days, it never actually shipped. I contacted customer service (no phone and slow email response) and they apologized for the delay and offered to overnight the box at no charge. That was Monday. They created a UPS shipping label Tuesday but as of Wednesday night, they still have not shipped the box. It has now been two weeks since ordering and they haven’t managed to ship the return box.

I had 3 specific questions about a $152 order I was ready to place. The only way to get customer service is through email. It takes them 24 to 72 hours to reply, and you can tell they did not read your email. I tried 5 times over 6 days to get 3 simple questions answered without any response from them. You have a lot of choices for online lenses and frames. Do NOT use Lensable! They are awful!

Very quick to take my money immediately. Supposed to send a box, five days later the box has not left their location, yet I'm supposed to assume they will deliver a product in a reasonable time. They provide no number on their website to call and do not respond to emails.

Ordered Meta glasses May 22nd it is July 14th. Every week there is a new excuse. I am so frustrated with this site I could scream.

Very bad quality of customer service. A new pair of glasses took them three times to do it right more than six weeks of time. In the process, I was so sick of their attitudes. My very first experience with them many years ago was excellent. However, last year, I went back to them for my 2nd pair of new glasses. The quality has degraded substantially.

Slippery with "UPS next day shipping" and poor customer service. Because I was leaving the country, I needed the box delivered ASAP, which is why I opted for the expedited 1-day delivery ($75). That order was made 5/30. I did not receive the box until 6/5. I assume most of the time elapsed is "processing" time--though no real explanation was offered. When I engaged customer service via email to cancel order, they repeated asked for the issue even though it's in the email thread. They then attempted to dissuade me from canceling by offering a 5% discount to the order while also warning me of the return fee ($20 for expedited). Just a disappointing experience.