LensablReviews of lensabl.com

Horrible service , I received my frames with hugeee lenses that are completely not matched my vision !!! They don’t want to change , and not answering my emails anymore !!! They deleted my comment on Instagram and blocked me! Scammers!!!! Did you try to claim them to small court ? I’m thinking to do so, it is not free but if judge decides you win - they will pay all your expenses! People , try to report them on Instagram!!!!

I sent three pairs of glasses to Lensabl, order process starting 12/06/2019, today being 03/06/2021. The problems started right away. They used the incorrect coding for billing. Drawing funds from my HSA rather than FSA. Customer service contacted me on 01/28/21 to inform me that one pair could not be completed. They did offer to make lenses for another pair or I select frames from their inventory. Not knowing the quality of their products; I requested they return my glasses and I make a decision from there. They returned the pair they couldn't complete without the original lenses. Quick note, this pair was brand new and I was converting to sun glasses. The other two frames I sent in would ship 02/10/21. Upon arrival I was impressed with the quality. I was disappointed that only one pair was completed correctly. The other had the lens order for the set they could not complete. Their customer service does a great job at answering one question at a time. I wanted to know where my original lenses were and if the not RXable pair resulted from the misapplied (single vs. progressive) prescriptions . Here's what their lab stated on 02/22/2021, "Unfortunately that frame was not rxable; not with limitations to the lens type. However if you can have them sent back with the attached return label we can see that the correct RX gets used on the pair." A bit of a convoluted answer with no answer as to where my original lenses are. On 03/03/2021, they agreed to refund my money for one of the orders. Lensabl still having the coding wrong; that refund went to the wrong account. On 03/04/2021 they sort of disclosed the fate of my lenses. They returned an answer cut from their terms and conditions, "In making your brand new specs, the lens production process involves removing existing lenses from your frames...not liable for damage...There are instances where your original lenses may break during the replacement process...your lenses may get damaged and may not be returned to you." Okay, got it, but what about the instance where you deem a set not RXable? The very first line of their reply implies that hey are returning usable glasses to you, right?. The rest states the potential pitfalls which I think we also get. So, if my glasses were deemed not RXable and never went to production? Where are the lenses?? The lawyer in me would suggest they (or you should) read their terms associated with, "Frames that are not Rx'Able." Where they state the glasses will be returned to you, but say nothing about the lenses. So realize that Lensabl reserves the right to receive a brand new set of glasses and return them to you useless. I'm willing to pay for the one (1) set of three (3) they got right. The others I clearly have a problem with. Does Lensabl have processes in place to make sure they get your order right? Yes, they send bags, each with the printed prescription on them. You also submit photos for pupillary distance (where you are wearing the glasses which will receive the lens order) which are attached to your order. I state this because none of it matters if the lab technicians are inept, and not responsible for damage. Many developing companies have hiccups along the way. Note that the request for this review was sent by Lensabl when I had yet to receive a product. They have been awarded plenty of chances to realize they should not charge me for their mistake.

I can actually not rate the quality of the lenses since I have not received them. I ordered $600 glasses 4 weeks ago with an expected shipping date 5-7 days after order. No proactive updates from Lensabl throughout the entire process. Requests for updates from my side resulted in excuses after excuses and a “oh it’ll be another 3-5 days”. Unacceptable service. You are better off going to a real optometrist.

Hope this helps you decide! Being laid off, I called and asked if Lensabl had a better coupon than the one on their site. TWICE, a rep said "sure, I'll get someone to email or call you!" Great! But they didn't... Finally, I had it with waiting, so went to order - BAM! Out of Stock. Called Support, got the promise of an email when it's back in... cool! But... they didn't. Finally, I saw it was back in stock, and ordered. All good? No, not yet. They delayed the 1/7/21 order without any notification, and I'm still waiting on 1/22 - WTH? When I put in yet another ticket, explaining what a bad 1st order this has been, and suggesting that maybe they cut down their profit on this one, and refund me at least a partial, they turned me down flat, and said that they had no record of any of this. Well, Lensabl, if you didn't that's a training issue with your reps, and if you did, I'm unconvinced you'd do anything different anyways. This is the exact opposite of Zappo's. Zero Stars and never again!

I ordered lens for my sunglasses from Bose. I ordered the gold mirror option. When the lens came, their mirror color was ridiculous and it wasn't even completely a mirror coating. I wasn't able to see clearly so I took it to my doctor to get it checked. He told me that the prescription was incorrect and it was more than he prescribed to me. I wasn't able to read the fourth line from the top during my eye test with that sunglass. So I asked Lensabl to fix it. They told me that they can't refund the amount to me because I am the one who is not able to "adapt" to their lens. They are just fraud. Due to all this, when I checked my credit card statement, I noticed that they had charged me an extra $21.95 separately without explanation.

The ENTIRE experience at Lensibl- from trying to figure out how to order to the eyeglass PIECES I got back in the mail about 8 weeks later has me on fire. These people could not find their butt's with one hand -let alone two. Want to call them about something? SOR-RY! They don't accept phone calls for ANY reason. I sent in two pairs of glasses to these hacks. Either they or the postal service broke one pair of the frames. Accidents happen. I empathically stated, however, to at least be sure to return all of the frame pieces to me (they were steel frames that broke at a weld and I know a jeweler who could repair them) . Lensible eventually sent them back, however, they only sent the bows and not the front portion of the glasses (I have been wearing glasses and am now 63- this was my favorite pair of glasses EVER and Lensible likely broke them and for sure only sent a few parts back. Trying to get resolution has been met with the proverbial sleezy company "dodge": "Were not responsible for X,Y or Z" and "Send pictures" for proof that they did not polish the edges. This company epitomizes every single thing a company can do to infuriate customers. Unless your idea of a good time fun is banging your head against a cinder block wall, DO NOT USE THIS COMPANY.

Please go to a local Walmart instead. I’m being forced to pay a cancellation fees for an order which the company is cancelling. Long story but I don’t think it’s an ethically run company and that’s a big reason for me to write this review.