LensablReviews of lensabl.com

DO NOT USE THIS COMPANY. LET THE FACT THERE IS NO CONTACT NUMBER FOR THEM BE EVIDENT OF THEIR DISHONEST AND SHADY NATURE. They steal and resell your accessories such as cases and return your frames in generic, white, Lensabl cases. THIS COMPANY HAS NO ACCOUNTABILITY WITHIN THEIR ORGANIZATION. PAY NO ATTENTION TO THEIR EDITED TERMS IN THEIR RESPONSE BELOW. I WILL BE HAPPY TO SHARE TRANSCRIPTS & IMAGES OF THEIR TERMS & ALL EMAIL CORRESPONDENCES FROM WHEN I PLACED MY ORDER WITH ANYONE WANTING THE TRUTH. Please read all the real human reviews online with similar experiences and DO NOT , DO NOT, DO NOT TRUST THIS COMPANY. DO NOT BE FOOLED BY THEIR LEGIT LOOKING WEBSITE. Items sent in are not logged and there is no accountability flow. Note: Lensabl website only showcases "good" aka made up reviews. If you are like me and like to believe in the good in the world and people or like to give everything and everyone a fair chance or believe your experience will be different YOU WILL REGRET GIVING LENSABL A CHANCE. I opted to use their mail in service and mailed in my frames. BEFORE completing my order, I spoke to a customer service rep, specifying that I wanted my frames and cases to be returned. Jove, the CSR assured this. Jove was helpful until I received my frames IN GENERIC LENSABL cases- MINUS my original case as requested. Also I paid for blue transition lenses with anti-glare for night driving and received scratched and dented lenses with grey transitions that were placed on an area too small for the lens so when it darkens there is a noticeable ring on the lens. When I asked about having my cases returned "JOVE" ceased to exist. I was messaged by MEGAN and then "Rudy Widjaja" - each more rude and less willing to solve the problem. 14 days since last contact, 2 months and 7 days since my first contact and over 200 USD later I have 2 pairs of designer frames with LENSABL cases, no matching designer cases (which cannot be bought singly to replace) and dented, scratched lenses with the wrong colour transition and no anti-glare. THIS COMPANY HAS A GREAT WEBSITE BUT THEY ARE CONS- DO NOT, DO NOT, DO NOT BUY HERE. You were warned.

Do not use Lensabl! Weeks of delays and rude customer service. Could not make dark gray lenses and will not refund. Sent in pictures that clearly show at best made light gray. Could not produce a lab report to backup their claim. Do not use Lensabl! Terse customer service person when asked about delay and if my current lenses intact stated Lensabl probably ruined or lost and would not return - they did return, but wow, what horrid service people. I don't want to mess with any longer and they refuse to refund for making incorrect product.

This is absolutely the worst online experience I have ever had. They have had my frames going on to two months now. You can't trust them. The company is a joke.

There was a delay in my order being shipped; it was shipped at a slower rate than I paid for, resulting in me having to contact customer care; and then upon receipt there was a serious error with my lenses' prescription. This has resulted in further delay of being able to use my new frames as I intended for work. As there is no phone number as a point of contact, I have been at the mercy of awaiting emailed responses; especially considering that the "chat with a lens expert" is also email based and not instant messaging as it presents itself to be. When I received a response to my initial email regarding the lenses error, no solution was readily given. I first received a response stating a "post-order specialist" would contact me with a solution, but the next correspondence stated that in order "to begin troubleshooting the problem" I would need to provide a photo copy of my prescription as well as photos looking directly into the camera at eye level with and without the glasses on. I immediately responded with the requested information; however it wasn't until almost a week later that I received another email from the customer care team finally providing a USPS label for the lab to "inspect and fix this issue" upon the frames return. It took almost 2 full weeks from my initial email to receive an actual solution. My frames are now in their third week of being back at the lab to correct the error, and there is no update provided in my account when I view the order. My last email inquiring about their status and if the requested information/photos had been received was met with a form response about the inspection process and the lenses having to be reworked because of a rejection, but no answer/acknowledgement regarding the photos was given. I understand we having been living in a pandemic and that has drastically impacted many businesses, but the communication is detrimentally slow and ineffective. I really love the idea of this company, but given my experience I won't be a returning customer and I won't be recommending it to anyone I know. Fundamentally, the execution is deeply flawed.

Don't trust them! 1 week after placing my order I asked for a shipment update. They told me the frames did not pass inspection. It would take another 3-4 days. I asked again a week later and was told another day or two. Did not hear from them. I sent several emails. They have not replied. I started a case with PayPal.

After 9 weeks and 2 days and multiple emails from me to support, I finally received my sunglasses today. I inspected them and the end product was acceptable. What I find unacceptable is how long it took and how I only received updates after I contacted them….more than once. I am in a customer service industry myself and find LENSABLE truly lacking. The customer should not be the one having to pull information out of them, they should be the one contacting the customer with updates. I had to get the vendor - 3rd party that I bought the frames through involved, and he finally contacted LENSABLE on my behalf. I had planned on buying a 2nd pair of glasses from the same vendor but refuse to go through LENSABLE ever again. I did send a detailed letter expressing my frustration with their lack of transparency and customer service and received an email back that they would give me a credit of $12.70. Honestly I was shocked that LENSABLE thought this would be an acceptable response. I will not do business with this company again and if anyone asked my opinion I would tell them NOT to waste their time and money.

This is my 2nd order with this company, I submitted the wrong prescription with the first order, so not their bad on that one. It took them appx 3 weeks from start to finish to make that first pair of lenses, not too bad. When I realized I had sent them the wrong Rx, I figured I have them make another set. Wow, that was a mistake. They've now had my frames in their procession for more than 6 weeks now and every time I email about the status, I get the same runaround...."Your lenses didn’t pass our quality insurance checks. We are expediting a new set of lenses for you now. Apologies for any delay!" After 6 weeks youd think they'd get it right. Well enough is enough with the excuses. Im tired of waiting. I asked them to cancel my order, send my frames back ( which they probably broke) and refund me. Of course I never heard back from them , so I took it up with my credit card and will file a complaint with the BBB. I probably wont get my frames, but lesson learned.

Update - they sold me and $$$charged me for blue light blocker - well i tested the glasses and they do not block blue light. When i called glasses direct they told me it was out of the 30 day window and i was out of time and luck. I demanded they give me lenses with blue light block they charged me for ( not to mention I have been using these glasses for tv watching ) They offer that i may pay shipping both ways for them to test my glasses. Rip off. Anyway my husband bought his glasses from another company and they actually sent him a blue light pointer with the glasses - thats how i found out i got ripped off by lensabl