LensablReviews of lensabl.com

On August 18, 2021 I ordered replacement single vision sunglass lenses for my ovvo optics Stratus frame. Approximately five weeks later the sunglasses arrived. After a couple of weeks I noticed to two concentric circles on the left lens (sort of like looking down on an inner tube) , between the circles there were production scratches. I returned the frames for a redo, at my cost. It took about six weeks for the frames to be returned. The delay was blamed on "failure to pass quality inspection." When the frames finally were returned they were returned with rose tinted lenses, not brown tinted lenses as I ordered. The frames were again returned on December 1. They were received by the company on December 6. I was told they would be expedited. After two weeks I sent several email inquiring of the status of the redo. No one bothered to answer my email. I then went to their website hoping to find a telephone number but, to my surprise, there was a notation that the order was "missing information." The web site won't accept an upload of a photo of the prescriptin. Specifically, the prescription. I was never even notified of this supposed missing information. Why it was missing I do not know as the lenses were made twice. The web site won't accept an upload of a photo of the prescription. It has been over four months since the initial order and I still do not have my sunglasses. The cost of the lenses was $186. Return postage was $22. The cost for frame replacement is $390. January 7,Two weeks later, the frames were promised to be completed a week ago. Now they promise they will be completed in a week. Seems like I may never get them back. January 19, frames were promised to be completed January 14. Still don't have them, and promised to express ship (takes 2 days regular shippint)

Absolutely one of my worst experiences I ever had! Avoid this company at all cost. I bought a pair of authentic Gucci sunglasses for $600 at Saks Fifth Avenue and sent them to Lensabl to get prescription lenses. After about 4 weeks I finally heard back from them: They told me that my Gucci glasses got damaged during the process and that they we’re going to order a new pair of Gucci glasses for me. After another few weeks passed I eventually received the replacement Gucci glasses with prescription lenses. However, the replaced Gucci glasses were not only damaged (loose hinges, wobbly screws), but obviously not authentic. I complained and pointed out whey are obviously counterfeit. But they simply rejected to further communicate with me. When I asked them to provide proof of authenticity and the invoice from the company they bought the replacement glasses from, they claimed that they destroyed any paperwork once the glasses arrive at their facility (in other words no proof of authenticity and no evidence where the glasses were purchased). They didn’t even offer to refund the price for the prescription lenses. So I lost $600 plus $200 for the prescription, and I am left with a damaged pair of fake Gucci glasses that I won’t be able to wear. As a matter of principle, I am considering legal steps now. And I will let Gucci know that Lensabl is distributing counterfeit products. It has been an extremely frustrating experience.

I have NEVER been more dissatisfied with a product or company. The glasses I ordered took WEEKS to be delivered-NO customer service support. When the lenses arrived wrong I was told via email they were NOT returnable-run screaming 😱 this is not a company you EVER want to deal with.

If you have a simple and fairly weak prescription, you might fair alright. But, if your prescription is stronger—or say a progressive Rx—look elsewhere. My progressives arrived with an incorrect pupil distance which created a lot of distortion, and way thicker than other lenses I’ve ordered with essentially the same Rx. The edges—sticking way above the edge of the frame even though they are high index material, weren’t polished. It was explained to me that this was optional and I would have ordered this separately. If you work with any reputable optician, this isn’t going to be an option with a thicker lens as the final product is quite poor without it. They explained that they got the PD wrong, but that they couldn’t do anything about the thickness. They would gladly remake them however. Without a commitment to deal with the thickness, though, I was not willing to waste more time, and I asked them to make a (much simpler and cheaper for them) single vision computer use lens. They said sure, but they would have to charge me, but would give me 25% off. Ok, in the interest of a fair resolution, I said fine let’s do it. Almost two weeks later I am still trying to order these lenses. The coupon code they gave me does not work on any browser or platform that I have tried if I am logged in. They keep claiming it works (no doubt not using my account), but can’t offer any other help. At the end of the day, I’ll take them up on their satisfaction guarantee and see if they can produce an acceptable progressive. But, bottom line, they only have email support and they often take several days to respond, so this whole process has taken many weeks. Overall the support staff seems less than eager to make sure you get what you need and more interested in protecting the business. I could have had this done already just by working with a local optician and I recommend you do the same.

My order was back in May, they promised 6 days turn around and it took 6 weeks in Total. The prescription was wrong (I am shortsighted and the glasses came with longsighted lens) The customer support is a joke, they have nothing to offer as help so I disputed the transaction on my credit card as a fraud. They charged me 3 times every time instead of communicating with the bank until i had to cancel my credit card last month because of them Don't trust a company instead of communicating they abuse the credit card details they have on the order

I have had nothing but problems since I first asked to return a pair of glasses that didn’t work. I then, stupidly purchased 2 more lens replacement options, one for a pair of sunglasses that I want to send in, the 2nd fir a pair of regular glasses I want to replace, BOTH My OWN frames. I have NEVER gotten a refund or box to return the first faulty glasses, nor have I ever received the 2 required boxes to submit the other two frames I have now paid for. Yesterday I received a pair of sunglasses that I NEVER even selected in the mail!!! I have reached out at least 5 times via texts AND phone calls to Lensable. I don’t know what is going on, but I have paid for two new lenses and am trying to return the pair that done work. I am now BEYOND frustrated with Lensabl. Please PLEASE please please, someone, help me!! My phone is (316) 250-0769. I will not stop at trying to get satisfaction and I am ready to get legal help if need be. This should not be that hard to resolve. I NEED a real person to contact me, 3162500769, to get this situation fixed. Elizabeth Mcginness (Liz) 3162500769 Sent with extreme urgency. 3162500769

I do not leave poor reviews lightly but this was one of the worst experiences that I have ever had. I bought the latest Bose sunglasses style Tempo and followed the link on the Bose website to have Lensabl install my prescription lens that they would create with my prescription. I went online paid for expedited shipping and was emailed a UPS label with a note saying send your glasses and we will get your order started. Nowhere in the email with the UPS label did Lensabl state that I needed to send just the glasses, not the case. (we will get back to this later in the review.) So I sent my glasses, did the whole picture thing with a credit card for PD and uploaded everything back at the end of October/beginning of November. The whole reason I went with Lensabl was because they said it was a 6 day turn around. so a week later I check my order and it still said it was in the first stage, they had the frames at the lab, awaiting production. After not seeing it move for another week I reached out in an email and they told me that it would be a few days, a few more, then they told me that they had a problem with the lens and had to start over. 6 weeks later (yes 6 weeks, not 6 days) I got my glasses back. They were send to me in a Lensabl case, my fancy one from Bose is still at their facility. I am not expecting to get it back since there have been so many pitfalls and errors in this whole process. In inspecting the glasses there is a small part of the lens where the tint is not there, like on the very side near the plastic housing of the glasses. But because they took so long I am just going to keep them, God knows I can't go another 6 weeks for them to fix it. Would I recommend Lesabl to anyone, no I would not.

To say I’m underwhelmed and unimpressed is an understatement. I paid over $200 for prescription lenses and this is not my prescription. These are totally unusable.