LensablReviews of lensabl.com

I have ordered from them twice and the first time took forever. Shame on me for trying again.It has now been weeks and many different emails to replace lenses that were not right. Now I’m at a point where I don’t even get an answer from them. Run the other way, I don’t see how they can be in business very long the way they treat customers.

2/5 Order replacement lens, 2/8 Received box to ship frame. 2/14 Lensabl received the frame. Today is 3/5, my frame is still in the lab. I cannot cancel my order per their policy, I have a trip on 3/10. I needed this for my trip. I paid extra for expedite shipping. I am stuck by ordering my replacement glasses for my bose frame from them. Avoid buying from them worst experience ever. Feb 24: Lensabl: At this time, your glasses are projected to be completed in ~ 5 business days. Mar 3: Lensabl: your order is scheduled for completion in approximately 4 business days

3+ weeks after ordering lenses, no product received although PayPal payment was recorded. Ordered from another online contacts organization and got my lenses in 3 days. Never again.

I ordered Bose glasses over a month ago. I still don't have them. They are telling me they can't refund me because they made the lenses but they can't get the frames. It's not my problem that you can't get frames. I can get them in two day from Bose. I guess I'm going to have to charge back...

The order was not filled as requested and I have requested it be redone, or refunded.

I sent small Bose frames in to get replacement lenses. Twice now they have sent me back large frames instead of my small frames. The large frames WILL NOT fit my small head. I am in the process of cancelling two orders because I am afraid to take the same chance with my other Bose frames. I went from so excited to so disappointed.

I placed an order on Dec. 17 and shipped 3 pairs of expensive designer frames/glasses to have prescription lenses installed. The website states orders take 3-4 days. I understand with holidays orders would take longer. I made a few inquiries about the status of my order and was told they would be shipped "soon". Today I received an order, but it was someone else's glasses. I immediately contacted customer service via Live Chat from the Lensabl website and no one has followed up. After waiting one month, I still don't have my order and my expensive frames and replacement lens order is missing. I'm out over $1500 for the frames plus the $275+ Lensabl invoice. Absolutely horrible experience with Lensabl.

Horrible!! They had my glasses over a month! Mind you they said they would get them back to me before Christmas! They didn’t get here til weeks after New Years! Then called me to say they made a mistake and I had to wait for them to do them over. I told them it wasn’t acceptable and send me my glasses or I was going to call my credit card company, so they sent me these horrid lenses in my glasses that don’t even match what I paid for, not my prescription. Thick and ugly!! I paid for the thinnest lenses they have. I’m calling the cc to do charge back now!