LensablReviews of lensabl.com

Response from LensablFeb 29, 2024

We truly appreciate you taking the time to share your feedback with us. We apologize if our email communication did not meet the standards of professionalism you expected and for the delay in shipping your order. We're actively working on enhancing our team's communication skills and streamlining our shipping process to ensure more timely updates and delivery. Your feedback is crucial for these improvements. We appreciate your patience and are committed to providing a better experience in the future.

Response from LensablJan 5, 2024

Hi, Boraxo! Thank you for sharing your detailed feedback. We appreciate your positive comments on the price, quality, and the unique service Lensabl provides. However, we apologize for the delays and communication issues you've experienced. We understand the importance of timely updates and will work to improve in these areas. If there's anything specific you'd like assistance with or if you have further feedback, please don't hesitate to let us know. We value your input and aim to enhance our services based on customer experiences.

Response from LensablJan 5, 2024

Hi, Joseph! We appreciate your feedback and apologize for any delay you experienced. We understand that prompt service is important, and we'll use your input to improve our processes. If there's anything specific you'd like to share or if you have further feedback, please feel free to let us know. We value your input as we work to provide the best possible service to our customers.

Response from LensablDec 26, 2023

Hi, Solomon! We apologize if you found the tone in the support emails unsatisfactory. Our goal is to provide excellent customer service, and we appreciate your feedback. If there are specific concerns or if you'd like to share more details about your experience, please feel free to let us know. We're here to assist you and improve our service based on your input. Thank you for bringing this to our attention.

Response from LensablDec 8, 2023

Hi, Gert! We appreciate your feedback and apologize for any inconvenience you experienced with the order process and the delay in receiving your lenses. We understand the importance of timely service, and we'll use your input to improve our processes. It's great to hear that the glasses are great, and we're looking forward to assisting you again when you convert your vintage frames into sunglasses. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We value your business and the opportunity to serve you again.

Response from LensablOct 20, 2023

Hi, Mark! I'm sorry to hear that you received the wrong glasses. It's important to get this sorted out. To resolve this issue, I recommend reaching out to our customer support team as soon as possible. They should be able to assist you in getting the correct glasses or addressing any other concerns you may have. You can contact them at [email protected] or by calling 1-800-984-5367. Be sure to provide them with your order details and explain the situation. They should be able to guide you on the next steps to take.

Response from LensablOct 17, 2023

Hi, Joseph! We apologize for any inconvenience you experienced due to the lack of communication and order updates. Your feedback is valuable to us, and we're constantly working to improve our services. We understand that timely and clear communication is essential for a smooth customer experience, and we'll take your comments into account as we strive to enhance our processes. We're sorry that you didn't receive the expected email updates and that you felt the process was less transparent than it should be. If you have any more suggestions or concerns, please don't hesitate to reach out, and we'll do our best to address them. Thank you for your patience and understanding.