LensablReviews of lensabl.com

Response from LensablFeb 29, 2024

Thank you for taking the time to provide feedback on your recent experience with our glasses. We're glad to hear that you are satisfied with the glasses themselves, but we understand your concern about the bifocal lenses. We aim to ensure that every pair of glasses we provide meets the specific needs and preferences of our customers. It sounds like the size of the bifocal area is not quite right for you, and we want to address this issue promptly. If it has been less than 30 days since you received your order, we would be more than happy to correct this for you. Adjusting the size of the bifocal area to better suit your requirements is definitely something we can do. Please reach out to us at [email protected] at your earliest convenience. If you haven't done so already, our support team is ready to assist with this correction. We value your satisfaction and are committed to making this right for you.

Response from LensablFeb 29, 2024

Thank you for sharing your feedback regarding the delay in processing your order. We sincerely apologize for the extended wait time and the inconvenience caused. We understand your expectation for prioritized handling of your order following this mishap. It is always our aim to resolve such issues promptly and efficiently, and we regret that in your case, it seems we fell short of that standard. Please know that we are continually working to improve our processes to prevent such delays in the future. We value your patience and understanding, and we are committed to learning from this experience to better serve our customers.

Response from LensablFeb 15, 2024

We sincerely apologize for the issues you've experienced with your order. We would like to investigate this matter further and ensure that any issues are promptly corrected. Please contact us at [email protected] so we can assist you in making this right. We value your business and are committed to improving your experience with us.

Response from LensablJan 31, 2024

We're truly sorry to hear about the issue you're facing. We would like to help resolve this as quickly as possible. Kindly contact our customer support team at [email protected], and they will be more than eager to assist you. We're committed to providing you with the best service and support.

Response from LensablFeb 19, 2024

Hi Frank, We noticed that some essential information was missing when we received your frames at our lab. To complete your order accurately, we reached out to you for your pupillary distance (PD). We initially sent a reminder on January 10th, and followed up again on January 29th. We appreciate your response on January 30th, providing the required PD. With this information, we were able to successfully complete your order, and it was shipped out on February 8th. As mentioned on our website, assuming we have all of the required prescription information needed to start making your lenses (RX and PD, OCH/SH if applicable), lens production is 4-7 business days on average once your frames arrive at our lab. All lenses go through a meticulous quality inspection before being shipped to you. If there are any imperfections whatsoever, we may re-make your lenses until they are perfect, which can delay final shipment. We do not guarantee a date of completion until the lenses have passed final quality check and a shipping label has been printed.