LensablReviews of lensabl.com

Disgraceful workmanship. Lenses are literally loose in the frames. I have to take them to a professional company to have them replaced and fixed. Company is a scam. ** Interesting that Lensabl responded to my negative review on TrustPilot before they ever responded to my customer service email about the botched job. Just shows you that they care more about their social presence than they do their customers.

I still have not received my glasses. This has been an endless process. They made a mistake on the lenses so I sent them back. Then I got a message asking what frames did sent. Apparently they had misplaced my lenses. Then I got an email from Mark from the “customer care team”. He told me that they broke my frames and asked me to pick a replacement frames from the web site. That was two weeks ago and haven’t heard anything since. If I could give less than one star I would. (949) 208-5028

They lost my glasses then they came back broken. After that I got them back without the lenses I requested. Customer service and the management did a terrible job in handling the situation were putting the blame on me for their mistakes. Hopefully this will get someone's attention.

No communication or customer service. Website misleading and incorrect with time frame of process. The time on website was more. The stated glasses was being processed you will receive in 7 days(it was actually 14-21days after). No confirmation, no communication with any discrepancies regarding order.

You are by far the worst company I've ever had to deal with

Absolutely terrible experience! They say it typically takes 4-7 DAYS to make and ship, however, my original pair took 5 WEEKS to make & mail and I paid for the overnight shipping so I got within 5 1/2 weeks, however, my second pair of lenses took almost 60 days to remake the lenses, so don’t believe the production time. The first pair of lenses were not made to prescription and second pair did not fit into the Bose Tempo frames I purchased from them. I’m currently working with them to get my prescription and lenses right so that they will work with the frames. The workmanship was absolutely horrendous with hand chiseled marks around the edges of the frames. Customer service was extremely rude and a nightmare to deal with as you can only communicate via email as they have no phone customer service. I would NOT recommend this company to my worst enemy. Response to business: 11/24/31: Original New Order 12/09/21: 165990 12/31/21: Original Order Shipped (5+ weeks) 01/03/22: Order Received 01/14/22: 171586 02/01/22: Mailed for REDO 03/14/22: 180488 03/29/22: REDO Shipped (60 days later) 03/30/22: REDO Received 03/30/22: Online Chat 03/30/22: 182791 04/05/22: Sent back to Lensabl due to poor workmanship & lenses were not like the original Rx pair or Bose lenses 06/06/22: Lenses Sent Back 06/09/22: Lenses Received (No Changes made after 60 days) 06/12/22: 194500

Order# 100131083 Ordered March 23 and it took about 4 weeks to receive the wrong lenses. IMPORTANT: THEY DID NOT RETURN MY PRESCRIPTION LENSES I HAD IN THE FRAME. Never had this happen. Anywhere. Ever. Then after about a week of multiple unanswered emails they finally responded and said they would fix it for free. Order# 100131083-REDO this was April 25th, it's June 10th and nothing, even though THEY emailed me out of the blue 2 weeks ago saying "Oh it'll be there in a couple of days" Nope. So last week I asked where is it? "Oh I talked to the lab 2-3 days" Nope. "Oh we make sure everything is great and fantastic before we ship it out.. the highest quality attention to detail blah blah blah". Say less This next part doesn't apply to this company its alternatives and my experience with them Fuselenses I think its the best but they are a little pricey so look for coupons they normally do 10-20% off on hollidays and they do custom orders like fashion tints and flash mirrors(clear lenses with a colored mirror coating looks really cool) you just have to email them its not a option you can select on their site. Customer service is where its at, they messed up my order and gave me a 25% discount on my next order, they took over a month on my lenses and gave me a 25% discount, and I ordered the wrong size replacement lenses for my raybans and they exchanged them for free. Lensabl makes you write reviews on trustpilot Overnightglasses They were really fast took like a week to get clear lenses with ar but the ar coating was off I didn't notice it until I was driving home one night and the glare was almost too much. I can't speak on the CS because that issue was not a big deal to me because I have another pair I can use at night just thought you might want to know. Americas Best I had to actually go to their store but they are definitely another I'd recommend plus these people have to see you so they're less likely to treat you like crap. It took about 2 weeks to get clear lenses with a ar coating, they tell you that upfront and call when they arrive. The lenses had no issues at all and fit perfect in the frame

I ordered glasses, followed the prompts, ended up with glasses I can not wear. My prescription is quite obviously for progressive lenses. You sent me single vision lenses. Then refused to either reach out to me before making them or fix the problem. So I wasted $200 on a useless pair of glasses. That I can't afford. When I called about the problem your service rep was snarky and condescending. I went with another company to get the glasses I need. I didn't end up with the frames I wanted but at least I wasn't treated like an idiot.