LensablReviews of lensabl.com

They BROKE my Versace frames and didn't notify me until I called to see what was taking my order so long. Management is unresponsive to problems. I do not recommend this service.

I sent them glasses to put lenses into. Simple process. I get them back and wonder why I cannot see at all out them. I am thinking something is wrong with my prescription.I take time out of my day and spend another $50 at the eye doctor to find out they put the lenses in wrong eye!!! I ask for refund because I quickly had to get them remade. They refuse a refund. I do not consider the wrong lenses in each eye some minor imperfection for a remake. I need glasses to drive. Waiting weeks for a replacement is not an option.

I ordered new lenses to have replaced in my current frames. I was surprised it was $187, but so disappointed when I received the glasses, and they were reading glasses even though I had marked the glasses as “distance” it didn't seem to help. I contacted customer support and they said too bad.

The website allowed me to order a glass material that the lab was unable to provide. The Lensabl staff never reached out to me to inform me of the delay. After a month, I reached out and tried to resolve. They forgot about me for another month and then after constant reminders, they finally sent me the wrong prescription after 4 months of waiting and contacting support. They used an old prescription from 2018 and disregarded the new prescription that was on my account along with a photo verification I emailed to their customer support. The customer support agent assigned to my case via email would rarely confirm or answer any questions or concerns about my prescription and thus I received the wrong order due to their negligence. I would highly recommend anyone avoid using Lensabl as a service as this is not the first complication I've had with ordering from them.

I've had an extremely terrible experience with this company. It seems like you guys refuse to cooperate with me on this failed order. As a reminder, this order was placed in August, and we are currently in December. I still haven't gotten any responses or updates about my glasses, and I would like to inform you guys that I am considering reporting you guys to the FTC for scamming me. I also requested a refund and have my original frames shipped back to me, but you guys don't seem to cooperate or respond. This is truly an unacceptable and disappointing experience I've dealt with throughout my life.

This company went downhill. 3 years ago I had a very good experience, but now they’ve had a pair pf very expensive frames for over a month haven’t shipped them due to errors in the lens - for the 3rd time! I asked for my frames to be shipped back without any lenses and they won’t do it!! Horrible, horrible, horrible. STAY AWAY.

I wasted 3 months corresponding with customer service and $133 on a pair of lenses that I cannot use. My rx was not the correct one (I needed the computer rx, didn't know that was different from the "single vision distance" rx). There's just no easy way to know this, I'm not a freaking optometrist! So they ultimately just say "sorry" and offer you a discount on a new order. Guess I'll use the bunk lenses to go start a fire or something, I don't know.

Had to give a star. Didn’t want to. The pits.