LensablReviews of lensabl.com

Everything was great except for delivery service. UPS lost my package and that was a headache.

Once I got through the preliminary issues of sending my contact Rx to you via a picture, which I sent several times, you finally received a copy you could read. I did receive my contacts though via mail and all was good. I had gone through the VA online store before and this was different.

When my frames were returned and promptly broke (plastic can become brittle over time), they replaced my frames with very comparable ones. It took a long time (about 2 months?) to receive the replacement glasses, but the quality is great, the frames are so nice, and customer services is very friendly. Communication was a little spotty between steps of verifying they were solving my issue with broken frames, but I am very happy they were able to replace my favorite frames with similar ones in my case. Would use Lensabl again for sure.

The replacement lenses in my glasses are top quality. My vision is clearer with these eyeglasses than with my other new glasses from my optometrist. I found the service good with them adding an additional discount when the offer came through after my order. Lensabl was also comfortable with my frame which is high end titanium but not new. Another company made me sign a waiver for a similar frame. A minor complaint is the time it took to receive after shipping out my frames but it was well worth the wait!

I love my finished product! I was worried after ordering because of lack of detailed communication but all that subsided as soon as my sunglasses touch my face

While I wish there were a customer service phone number, nonetheless, a great customer service rep (Julie,) followed me through the process of lens replacement for three pairs of glasses, and did a great job. It took a little longer than expected but there were three pairs, so I think that makes sense. The glasses were well packaged, and included cases, cleaner, and cleaning cloths. Thank you, Julie, and thank you, Lensabl!

Loved my glasses but I noticed a piece was missing when I first received them but rocked with them anyway because they fit me okay besides when I bent down to pick something up and they’d fall off. Doing this review months ahead from when I first got them because i recently broke them and I’m trying to see if I can return them to get them fixed or if i would have to just buy another pair at this point beings the amount of damage done to them.

Most thoughtful resolution for an unfortunate situation. My eyeglasses were damaged durung my most recent order and after some email coordination, Lensable offered a refund and replacement frames are on the way. I've had one positive order experience before this most recent situation so I would consider ordering again and appreciate their dedication to a fair resolution.