Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingShowing 73 reviews with 3 stars · Clear filters
Marcel D.
The experience was great, the lens replacement and lenses are amazing my issue is, the frames were stretched and now the glasses are loose. They weren't loose when I sent them, so the process had to stretch them out a little. I will now have to spin my wheels looking for a shop in Vegas willing to attempt to correct this issue. Everything else was pretty great. Thanks
Jim
Not great communication on when to expect the order back, receipt etc. Took days to get response. But the glasses were good once received
Bret L.
Order got stalled (taking a long time) and the site never got off "6 days to shipping," so I emailed for an update at day 6. Rep said it was going to ship in 1-2 days. Website continued to say 6 days. It didn't ship in 1-2 days so I emailed again. In another 2 days after that it finally shipped. I felt like I was just being placated.
ER
It took more than 6 weeks to receive my glasses which was significantly more than the stated turn around time. There was also no communication about the delay. I had to reach out to customer service and even then didn’t receive an update. Only a “we’ll look into it.” I love the glasses and the lenses are well made. Just need more accurate turn around times and better communication.
Al R.
One of the lenses was lose from the frame. These are my old frames that I had refilled. The Rx seems good but I had to reset the lose lens with some difficulty. Disappointing...if I could manually reset the lens into the frame the techs at Lensabl should be able to. I will use Lensabl again but if a future problem occurs I will take business elsewhere.
Response from LensablMay 20, 2024
If you continue to have any issues with your order, please feel free to contact our customer service team at [email protected]. You have 30 days from the time you receive your order to notify us of any problems
Polly
Customer service is good. The online virtual feature is great. However, the order status was very unclear after order was placed. I had to follow up with customer service twice to get the delivery schedule.
Dariel F.
It took longer than expected to receive and I had to contact customer service to find out they were missing information. The prescription also seems a little off. Things are a little fuzzier than my other glasses with the same prescription
Kyle W.
Status of order online was misleading, showed at lab done in 6 days for many weeks.
