LensablReviews of lensabl.com

Misinformation, snippy replies from certain customer service agents, not all but some felt very dismissive, was told glasses would be overnighted but they were not. I was told the prescription lenses would be completed while we waited for the glasses to come back in stock which also wasn’t accurate. Glasses are nice done very well, but the customer service needs some improvement.

4 days delay

*This review is for the purchase of new frames with prescription lenses, not their lens replacement program* The website was simple enough to navigate to purchase new frames and enter my prescription details. Only slight hiccup in ordering was that my payment was being declined for using my personal email address (apparently gmx email addresses are blackisted) - strange because I've used that email address for hundreds of other purchases without any prior issues. After purchasing, the turnaround time for preparation/ shipment was reasonable ~1 week or so. However, the order tracking features on the website were essentially useless - my order went from "at the lab" to "shipped" with no progress updates in between. Overall no complaints because of the acceptable preparation and shipment time. My main complaint is that my glasses were shipped only with my prescription lenses and not with the factory tinted lenses. With every purchase I've ever made for sunglasses with prescription lenses, I have been sent the factory lenses in case I wanted they switched back. When I notified customer service of this, I was LIED to and told that they were in some separate compartment of this shipping container/ product box. I completely disassembled all of the packaging I received and there were definitely NO additional lenses shipped out with my glasses. When I notified customer service and requested the factory lenses be shipped out to me, they said they were unable to ship a pair ship a pair of the "demo" factory lenses "since they can be damaged in lens replacement and there's no guarantee the lenses will be sent back since we replaced the lenses with custom lenses". I've never encountered this issue before when purchasing glasses with custom lenses, but feel I was shorted on a purchase and feel that factory lenses should always be included when purchasing any pair of frames. Overall, purchasing frames through Lensabl is straightforward enough. The shopping experience is simple with a decent turnaround time - I just wouldn't expect to receive factory lenses if you're purchasing frames with a prescription.

This was our first time using Lensabl, and our experience wasn't the best. It took 3 attempts for the lab to get the lenses right. The first problem was a quality control issue, so we never saw the final outcome. On the second attempt, looking through the lenses gave my dad a headache, and one of the lenses wasn't mounted flush to the frame, and looked like it could pop out. The third attempt came out perfect. Julie, in Customer Service, was fabulous. Helpful, efficient and did her best to make sure we were happy. The problem was, we shouldn't have needed Julie. Lensabl has an order tracking system on their website, which supposedly tells you what stage your glasses are in as it goes through the process. Unfortunately, they seem to stop using it if an order goes through the process more than once. So not only did it take a really long time to receive the correct order, we had to keep contacting Lensabl ourselves for updates, hence our new best friend, Julie. I like the idea of Lensabl, but they still have a few kinks to work out with their processing and communication departments. To their credit, I will say they were one of the few companies out there that will make prescription sunglasses for a curved sports frame that we purchased from another store. Apparently that's a rare thing these days, so kudos to Lensabl for offering that convenience.

Company response was quick with sending out the glasses, however my credit card was charged $10 more than what was quoted and what was reflected on the Invoice. There has been no explanation why the charge was $10 more than the quote and invoice.

I can not see out of these glasses. It must be someone else's prescription.

Ordered glasses and frames, everything was easy to do on their website and the price was great. I found them from a sponsored ad on Google. A week after the order they contacted me that the exact frame wasn’t available but gave me options to choose from. After another week those were no longer available and they had an unknown timeframe of when they’d get the Ray-Ban frames from the supplier. I wanted another week and after that I bought them somewhere else. The customer service was good but slow and the lack of fulfillment was very disappointing. I probably wouldn’t shop here again due to this poor first impression.

Leasable has been taking longer and longer for their service. I paid the additional $10. (the 2nd time, paying for faster shipping). It took almost 2 weeks for my shipping box to arrive. It took a whole month to receive my order. Ordered March 20th, didn't receive my glasses until April 19th. The processing time has slowed down tremendously. This is about my 4th pair. I found sunglasses I wanted to order through leasable site, but I'm afraid they will take another month. Im quite disappointed in the decline of the service.