LensablReviews of lensabl.com

Complete failure to deliver a usable pair of glasses, fix the problem, refund wasted money. Is there less than one star?

ZERO CUSTOMER SERVICE !!! SEND EMAIL ,GET ONE BACK SAYS THEY ARE WORKING ON IT ??? 10 DAYS LATER SAME THING .NO PHONE TO CALL ANYONE !!....$450 never again ...never , never !!!!

While I have purchased lens replacements previously, and they turned out fine, my last pair went totally wrong. The right lens is same as is always was, but the left one is way way off. I contacted customer service and they told me the perscription was fill correctly.... without even offering to let me return so they could examine them. When the Lensabl process works, it's ok, but if there's any issue, DO NOT expect any support from customer service - basically you are stuck. BUYER BEWARE.

They lost the original lenses of my new $575 Fendi frames and then when putting in the new lenses they bent my new glasses frames and sent me the wrong lenses. I am out not only the $575 for my broken frames, but the almost $500 I paid them for lenses. BEWARE

Ordered progressive lenses before from this company a few years ago with no issues. Due to a slight change in my prescription, I ordered new lenses, this time paying nearly double for a premium lens. The new ones that arrived did not allow me to read anything without physically lifting the frames upward to my forehead. I contacted Lensabl and they offered to redo the lenses, so I sent them back along with another photo. a couple of weeks later, I received the lenses back. No change. They are the same lenses with the same issue. I wasted nearly $600 as they don't do refunds but their lab can't seem to get it right. Never again.

My first time and last time with these people. I placed an order and then I saw the reviews of everyone who had been ripped off by them. So I contacted them to cancel my order (which they did for a $10 fee) and then they still haven't refunded my credit card like they said they would. These guys are liars and cheats. Don't try to do business with them. it's a losers game.

Been a customer for years. This time they forgot to mail the return label and case so I had to buy bubble wrap and find a place to print a label. Then the order arrived without the cleaning kit supposedly because they want to cut costs. The warranty they sell specifies that it is void if you do not use their cleaner.

Waited 6 weeks for my prescription sunglasses with little to no communication. Once received they met expectations but why was it sooooo long?