LensablReviews of lensabl.com

Slow / Broke Frames / Customer "Service" iffy and online only, no phone. -- Placed my online order 20 days ago. 10 days ago they wrote to say they broke my frames. This from the company trying to earn a reputation as being experts with various frames. These frames were made by one of the highest quality brands to have existed, and are the same ones I have been using for years - and no other company has had the slightest problem. They promised to buy replacement frames and asked for a source. I provided Amazon w next day delivery. When I ask CS how long I should expect to wait, their glib answer was that it all depends on how long it takes to get the frames! Well, dumb-azzes, suppose you pretend to be concerned and tell me how long once you receive my frames. (In theory, next day.) F these people. If they didn't owe me a set of $300 frames, I would be asking AMEX to refund my money. Oh! And their email support tells that you that if inquire more than once about the same problem, that only pushes you further back in queue! Lovely. FOLLOW UP. Glasses arrived last week. They installed wrong prescription! Confirmed by my optometrist and their internal records. I asked for a refund. They asked for another opportunity to "make it right". They granted a refund just today. I will consider upping stars IF refund processed in timely manner.

Bought Bose sunglasses with Lensabl lenses…Lensabl online ordering menu is very confusing. I provided my full prescription ( I can see far very well but not close up). They sent me “prescription” lenses that were basically clear claiming I had asked to be able to see distance. I can see distance fine! All they would offer me was a 30%discount on new lenses, and Bose refused to take any accountability despite being the ones redirecting me to the Lensabl site (not happy with Bose either). Here I am 2 weeks later, after my new order was supposedly sent to the lab for production, and I have not heard anything about a date for completion. Oh, I asked and they said the first try was not suitable…that was a full 6 business days ago. Avoid if at all possible! Never again…terrible customer service.

BEWARE OF BAD CUSTOMER SERVICE. I ordered and first they broke my frames then they put the wrong prescription in then they didn't answer me for weeks. When i decided to call instead of being ignored via email i was hung up on by the customer service person. THE WORST CUSTOMER SERVICE EVER. DO NOT ORDER FROM THEM. I have ordered from other companies and never had such a bad experience. When i asked for help i was repeated told there was nothing they could do. I ordered in December and received my glasses in February not OK.

These clowns first provided me with progressive lenses that were wholly incorrect. They then installed a second set of lenses that were chipped in two separate places, and destroyed my Lindbergh Air Titanium frames in the process. What's truly comical is that Lensabl claims to be proficient with installing lenses in Lindbergh frames. DESPITE ADEQUATE LENSES AND INSTALLATION IN THE PAST, DUE TO THIS MOST RECENT EXPERIENCE, I WILL NEVER DO BUSINESS WITH LENSABL AGAIN. AVOID THEM LIKE THE PLAGUE!

Worst Customer Service I don't understand how Bose decided to work with an unprofessional company. Stay away from them. I placed an order on November 30th and I am yet to receive my pair of glasses. I have uploaded my prescription and PD details. I got a confirmation for the same and expected to get the glasses in 6 days. I waited for a couple of weeks and called and escalated. They had told me that they will be shipping in two days. There was no communication. I called back again on January 15th about the status of my glasses. They have told me that my PD was rejected and they needed another copy of my PD. There was no communication from the support about the PD is rejected. I went to the doctor's office, got the PD, and uploaded the same to the site. I got another email saying that they needed a PD from the doctor's office. I did upload the PD from the doctor's office. I have tried to escalate it, but they refuse to expedite it in spite of all the delays. Worst customer service ever. My friends who bought from them have more complaints like others. Their prescription is completely messed up. I was counting on Bose to work with a reputable company. It is shame for both companies. I wouldn't even give them one star.

When my glasses from Lensabl arrived and I put them on, everything was very blurry. They were obviously made very wrong. I emailed them to say as much and asked them to remake them, they didn’t believe me and had the audacity to suggest I go get them checked at my optometrist, suggesting I do things like check my PD. All of their suggestions would have resulted in minor fluctuations, I told them very clearly I could not even SEE out of these and they were way off. At my optometrist, it took them one minute to determined that what Lensabl had done was they put the script for my left eye in the right lens and for my right eye in the left lens. We had a good laugh, and since I now felt socially obligated, I went ahead and just paid my eye doctor to remake them correctly. He then wrote a note for me to give to them describing what Lensabl had done wrong. When I emailed Lensabl with the note, they THEN offered to remake them, too late, and after I had already explained to them that the glasses were now with my optometrist. So they offered me 35% off a future order “instead” and refused to give me a refund for THEIR major error. This company is so slimy, it’s shocking they are in business. All they had to do was believe me when I said I could not see out of the glasses and remake them from the beginning. Instead, I’ll never shop there again and will make sure to tell everyone on the internet how predatory this company is.

I sent my prescription, pictures and frames for Lensabl to make lenses. Their website says it takes 4-7 days to process an order. They took more than 2 weeks. The glasses came back to me with the prescription switched on the wrong eyes. I told them and the customer representative insisted that they could not have made a mistake. I told them I verified with 2 different opticians until they finally agreed to take them back. Then I waited 2 more weeks before they even started on the glasses until I decided I just wanted a refund. They gave me a phony story that the lenses were already at the "lab" in production while their own website showed they hadn't even started on them. I put my claim to PayPal and finally got a refund after a lot of phone calls and emails to prove my case. Lensabl did not even return my frames. Luckily, PayPal reimbursed me for my frames. If you don't want the hassle and aggravation avoid using this company. It is run by crooks. Look elsewhere.

I ordered my son Bose Tempo sunglasses for Christmas. Since he wears glasses for distance vision, I contacted Bose on 12/6/2022 to ask who could install prescription lenses and was referred to Lensabl. I ordered the prescription lenses on 12/9/2022 and they confirmed receipt of the sunglasses on 12/12/2022. Since then, I have repeatedly sent emails asking for an updated status and continue to receive templated responses that the glasses have failed final inspection and have been to be redone. This has now happened 4 times. I have asked for the return of my sunglasses and a full refund three times with no response. I contacted Bose and my credit card company for assistance. At this point, I am out the Bose sunglasses and my son did not get his Christmas present. Worse company and customer service experience in a long time. If you need prescription lenses, look for another vendor.