LensablReviews of lensabl.com

I ordered a $224 pair of prescription Transition XTRActive lenses to go with my old frames. About four weeks after I shipped the frames, I received an email indicating there was "a rejection in the quality inspection" and my sunglasses would be delayed. A couple of weeks later I finally received them, but immediately noticed issues with extreme "starburst" glare and ghosting/blurriness. (I had not experienced these issues before with my other high end, non-prescription sunglasses. I'm pretty confident I know what good lenses are supposed to "look" like.) Lensabl offered to remake them and I sent them back. Unfortunately, when I received them three weeks later, I immediately noticed the same issues. I was skeptical they had even remade them, as Lensabl's response was "as per lab's inspection, we do not see any issues pertaining to the AR coating and think it would be best to have your prescription checked by your doctor." I mentioned to Lensabl that my prescription was not the issue as I had another pair of prescription lenses made by my doctor's office and sent Lensabl the same prescription with my old frames (to save money, ha!). How could my doctor's pair provide perfect vision and Lensabl's pair be junk! Did they not test them? My wife tried them on and said "you paid $224 for these? What a joke!" In the end, I will write off these $224 lenses. They are not usable. Lensabl and/or the Transitions company needs to figure out what's going on in their lab(s). They will be bankrupt soon if they continue to market/sell this junk.

Both pair ordered has thicker lenses than the two pair I already have with the same prescription. Basically went back and forth with someone named RUDY which refused to correct the issue I had after paying over 900.00 for the two pair. I was able to provide the initial email requesting to provide the thinnest lenses available to which he replied, " We could correct it for 25% off on a new order". I asked him to install the old original lenses (which are thinner than want the installed) and to refund my money. He flat out refused. I will never ever purchase anything from this ripoff scam of a company and will blow up social media about them. Why would they think anyone would want to wear thicker lenses (from their company) than the thinner replaced lenses that where the original lenses??

i shipped my glasses and was given 14 days time to get the order ready. they extended it citing failed QC check and then I followed up after a week, they said another 14 days. it took another week after the total 28 days to finally get my lens. WITH THE WRONG PRESCRIPTION ON ONE LENS.!!!! i needed my pair for a function and I couldn't get it on time. then they had the audacity to make me run through the loop holes to ship the lens back... i gave up lost my money. Stay away from them people.

Took them 4-months to tell me that they can't put my prescription in the frames I sent them. I requested a refund and a return. They sent me the return in a timely manner (overnight) and they arrived in pieces and a screw was missing with the other stripped/snapped in the frame... a week after my return they sent me an email "Update on your order! We received it... and we want to make you aware that we are not liable for any damage. If you accept we will proceed with the order!" Lots of help nearly 5-months after they broke them and returned them. Would give them 0-stars if I could. Update (May2023) to be fair; I reached out to Costumer Service and they offered to buy new sunglasses and ship them to me if I provided catalog number and link to the site to buy.

I had a terrible experience with Lensabl when I ordered replacement lenses for my Oakley sunglasses. Despite being promised a delivery within 4-7 days, it took >2 months! I had even tried to cancel the order, but they refused, then ultimately sent me poor quality lenses with the wrong prescription. Upon further investigation, I discovered that they had altered the prescription, making the lenses unusable. Despite my efforts to dispute the transaction, Lensabl refused to acknowledge their mistake and even demanded additional payment to fix the issue. This company engages in fraudulent activities and is taking people's money with no recourse. I would not recommend Lensabl to anyone.

I learned to my expense that the "scratch protection" warranty is fake—coverage excludes drops and "mistreatment," so very little that would actually scratch your lens will allow for warranty coverage. My impression from this experience and from reading many other reviews (I wish I'd done that before...) is that lensabl tells half-truths to get your money, and isn't interested in keeping you as a customer beyond that. [Edited after their response to add: the half-truth here is that lensabl calls a warranty (covers defects) a "protection plan" (which is generally understood to cover damages from outside sources). Nowhere on their website does it say that their "protection plan" does not cover any of the things that normally cause damage to glasses. They did reach out to me on social media, and they made it clear that they weren't going to do a thing differently.] Save them the trouble, go elsewhere. [Edited to add: a year later, they haven't cleaned up their act. Go search on Twitter if you want the scoop.[

They told me a whole lot of lies. I should have my glasses back in 4-7 days. Its been a month. Still no glasses... also they stated because I had to wait they would be shipped overnight. They gave me a tracking number on 3/29/23. They are to be delivered 3/31/23 when I track them. This company just needs to close down and give up!! Kymberly

I sent in two old pairs of glasses for new lens, they sent three pairs back, two of which were not mine while my second pair of glasses was MIA. They had me return the erroneous pair then took several weeks to locate, repair and reship my actual glasses. I asked for a discount for all the trouble. They declined. This company is trash. Do more research; there are better, cheaper options out there.