LensablReviews of lensabl.com

This company has gone down the toilet. Virtually zero customer service. It took them 8 weeks of delays and the eyeglasses I just received are completely wrong... they are supposed to be progressive: one has distance vision only, the other with reading in the middle distance, so all is a blur. It's outrageous. I used them 4 years ago for 6 pair and everything went smoothly. The company I am dealing with now is unrecognizable. On July 13 I had a conversation with a manager with the company which unfortunately just confirmed my sense that Lensabl has lost its way. He admitted that they have switched factories since the last time I used them and have been having quality control issues … yet in the same breath told me they have a no refund policy unless I send my frames back for them to try again! Of course I am unwilling to do that, to do without my glasses for another two months knowing they will probably come back done wrong! So i am out more than $1000 due to their incompetence. Really really bad trajectory.

It took over 8 weeks to get my first pair of sunglasses. The second pair was delayed further as the company broke the frames. There is no phone # to call and email responses take days. They are covering another frame which is being ordered.

So far, so bad. I used my flex spend to get new replacement lenses. It took longer than stated and my card was charged. There were clear instructions, a note and they had my old lens script to match. They still gave me the wrong script. I called and "it will be reviewed" and some nameless person will get back to me whenever. I am very disappointed and will update if they do the right thing. If not I will have to fight and I'll update as well. Updated, as of today July 6th, I have heard from NO ONE at Lesable. I had also called customer service over a week ago and was told they could not connect me. They just send a message to a black hole and I would hear back. So far I still stand by this review. I would go elsewhere. Update #2- I seem to be going back and forth with a rep via email. One email response every day or two. I have asked for a phone call since it's getting us no where and I can't see with these glasses. There is a note section you can enter notes when you order your glasses online. Apparently they don't read it as I was told. It only applies to "the frames". Are you kidding me? They either did not read it or it was read and it didn't apply to "the frames" so it was ignored. Final update- GO ELSEWHERE. Very dissatisfied experience. They will not correct the glasses and the person I spoke with kept insisting they do not have a notes section even though you can write a note via the website when you place your order. He stated it is not read until much later and it's not a "notes" section. He refused to correct the glasses or put my old lenses back. There internal "communications" which are intuitive to no one are not revealed until you get your glasses back and it's not what you wanted. I can't imagine they will survive as a company to much longer. The reviews are pretty bad as well and they clearly are not seeing it.

Very slow took 15 days from order to ship an 4 more days to get to me. I had to get them from someone else. Won't give me a refund. Promised updates and return calls. Never received

Lensabl lost my frames, delivered the wrong lens type, and then gave me a ton of runaround to get it all fixed. I ended up with different frames since they could not be replaced. I had been a customer for several years but have moved on after this terrible experience.

3 months and still no glasses. After one month they sent me glasses that were impossible to see out of. Two months later and I haven't received their "redo". Every week, they say it will ship in "3-4 business days", but nothing yet. They won't refund my money, and they won't make the glasses I ordered. Stay away from this company.

It took more then two months with no communication. I’ve placed many orders but I’m very disappointed.

If I could give this company no stars I would. Four pairs of glasses were sent to lensable for new progressive lenses. They were returned to me after about a month and I could not see out of the lower portion of the lenses. They remade the lenses, using the positioning of the glasses I sent to lensable. After another month I received the glasses and it was the same problem. I don't think they even tried to correct the lenses. One or more of pairs of glasses did not have the bifocal part of the progressive lense, making it impossible for me to use my computer or use the glasses close up. I contacted lensable and they suggested I take them to my opthamologist. Well, I did and the lenses are so wrong the optician offered to pop the lenses out so I could send the lenses back for a full refund. Please do not use this company, especially for progressive lenses. I wonder how they are still in business.