LensablReviews of lensabl.com

Response from LensablSep 27, 2023

Hi, I'm sorry to hear about your experience, and I apologize for any inconvenience you've faced. We take your feedback seriously and would like to help resolve this issue. I understand your frustration with the quality of your glasses and the incorrect prescription. We strive to provide top-notch products and services, and it's clear that we fell short in this instance. To address your concerns and resolve the issue, please contact our customer support team at [email protected] or call us at 1-800-984-5367. We are committed to ensuring your satisfaction and will do our best to assist you promptly. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make this right for you. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from LensablSep 27, 2023

Hi, Ben! We're truly sorry to hear about your experience, and we apologize for any inconvenience you've encountered. Your feedback is important to us, and we want to make this right for you. We understand the frustration you've experienced with the typo in your order and the resulting issues with your glasses. Our goal is to provide quality eyewear that meets your vision needs, and it's clear we didn't meet that standard in this case. To address this issue and provide you with usable glasses, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We are committed to resolving this matter promptly and ensuring your satisfaction. We understand your disappointment, and we're here to assist you in finding a solution. Your feedback helps us improve our processes, and we appreciate your patience as we work to make this right for you. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from LensablSep 27, 2023

Hi, Dan! We appreciate you taking the time to share your feedback with us, and we apologize for the inconvenience you've experienced. Your experience is important to us, and we're committed to addressing your concerns. We understand that pricing accuracy and timely customer support are essential components of a positive experience. We're actively working to improve our processes and training to better serve our customers. We apologize for any difficulties you've had in reaching our customer service team and for the delays you've encountered. Your frustration is completely justified, and we take this matter seriously. We're continuously working to enhance our service quality and response times. To address your specific order and concerns, please contact our customer support team at [email protected]. We'll make it a priority to assist you promptly and resolve any outstanding issues. Thank you for bringing this to our attention, and we're committed to learning from your feedback and improving our services to provide a better experience for all our customers.

Response from LensablSep 27, 2023

Hi, Chau! We're truly sorry to hear about the issues you've encountered with your order, and we apologize for any inconvenience you've experienced. Your feedback is important to us, and we're committed to addressing your concerns. The delay in receiving your glasses and the lost screws are unacceptable, and we understand your frustration. We want to make this right for you as soon as possible. To resolve this matter and expedite the replacement of your frames and screws, please contact our customer support team at [email protected]. We will prioritize your case and work diligently to ensure that you receive the glasses you ordered. We sincerely apologize for the delay and any inconvenience this has caused. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from LensablSep 27, 2023

Hi, Stacey! We're genuinely sorry to hear about the frustration you experienced with your order, and we appreciate you taking the time to provide us with this feedback. Your experience is important to us, and we want to address your concerns. We apologize for the delay in fulfilling your order and for the lack of online status updates, which should have provided you with a more seamless experience. We understand how important it is for our customers to have clear and transparent communication regarding their orders. Your feedback is invaluable to us, and we're actively working to improve our processes to ensure a smoother and more efficient ordering experience for our customers in the future. We understand your decision not to use Lensabl in the future, and we regret that we didn't meet your expectations on this occasion. If you ever reconsider and decide to give us another chance, please know that we're committed to providing you with a better experience. Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your feedback and the opportunity to improve our services.

Response from LensablSep 27, 2023

Hi, Julia! We're truly sorry to hear about your negative experience, and we apologize for any inconvenience you've encountered with your order. Your feedback is important to us, and we're committed to addressing your concerns. The extended processing time, incorrect lenses, and communication issues you've faced are unacceptable, and we understand your frustration. We want to make this right for you as soon as possible. To resolve this matter and provide you with the correct lenses, please reach out to our customer support team at [email protected]. We will prioritize your case and work diligently to ensure that you receive the eyewear you expected. We deeply regret that we didn't meet your expectations, and we appreciate your feedback, which helps us improve our services. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from LensablSep 27, 2023

Hi, Hutch! We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is important, and we understand the urgency of the situation, especially when glasses are crucial for work. We're committed to resolving this matter promptly and providing you with a clear timeline for when you can expect to receive your glasses. Our team is actively looking into the issue, and we will work diligently to expedite the resolution. Please expect a direct update from our customer support team shortly. Your satisfaction is our priority, and we appreciate your patience as we work to make this right for you. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] or call us at 1-800-984-5367. Thank you for bringing this to our attention, and we're committed to ensuring a better experience for you moving forward.

Response from LensablAug 19, 2023

Hi, Ronald! We're here to help you with any assistance you may need regarding your order. To get in touch with a Customer Support Manager, please feel free to send an email to [email protected] with the subject titled: Negative Review Follow Up and we'll do everything we can to resolve the issue as quickly and efficiently as possible.