LensablReviews of lensabl.com

3.1880 reviews
Vision & Hearing
1600 MAIN ST, Los Angeles, California

Lensabl

About Lensabl

Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com

Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: lensabl.com
Website: lensabl.com
Category: Vision & Hearing
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 44% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Lensabl

Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: lensabl.com
Website: lensabl.com
Category: Vision & Hearing
Location: Los Angeles, California
Listed on Five Star Index: 2026

Howard G.

Sep 30, 2023

LENSABL SENT ME UNUSABLE LENSES

My wife sent them very expensive Stella McCartney frames. It took nearly a month to get the order back. They sent the glasses back with old school bifocals, we asked for progressive lenses. They denied that we requested progressive lenses. They refused to redo them order or even give a refund. They pretend to be nice about it but blamed the whole situation on my wife and insisted that this is what she requested. Not only did it take four weeks to get them to do the wrong order but they sent us something that is completely unusable. We were using Warby Parker but decided to give this company a shot. Hello Warby Parker we are back. Apparently Lensabl forgot to teach their employees anything about positive customer service. They just lost a ton of business because when we find something we like we put it out to our network and our daughter and her friends. I had to give one star because there is no choice for zero stars.

Response from LensablOct 3, 2023

Hi, Howard! We're truly sorry to hear about the negative experience you and your wife had with Lensabl. This is not the level of service we aim to provide to our customers, and we sincerely apologize for any inconvenience and frustration you have faced. We take your feedback seriously and will use it to improve our processes and customer service. Please know that your satisfaction is important to us, and we understand the importance of getting your eyewear orders right. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out to us at [email protected] or by phone at 1-800-984-5367. We want to make things right for you and address any outstanding issues. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services for all our customer

Lensabl reviews

Showing 303 reviews with 1 star · Clear filters

System A.
Oct 10, 2023
I ordered prescription glasses from Bose...
I ordered prescription glasses from Bose and they handed the order over to you folks. You took a month to fill it and, when you sent it out, you sent it out as Lensable branded instead of Bose....Lensabl case, Lensable cleaning cloth, no Bose accessories that were supposed to come with. I reached out to the Bose executive office and they threw a fit and were SO apologetic that they sent me a very expense gift to make up for it.
Response from LensablOct 17, 2023
Hi, We apologize for the inconvenience you experienced with your order. This doesn't meet our usual standards, and we're sorry for any frustration this caused. If you have any further concerns or questions about your order, please don't hesitate to contact us at [email protected] or 1-800-984-5367. We'll be happy to assist you and address any outstanding issues. Your satisfaction is important to us, and we appreciate your feedback.
Patrick
Oct 10, 2023
Beware of being ripped off by Lensabl.
I ordered and paid for High-Index lenses for my glasses but the lenses received were not High-Index lenses. I E-mailed customer service and lab and they insisted the glasses sent had High-Index Lenses even though I sent them pictures of my older pair of glasses (with High-Index Lenses) which was noticeably thinner than the new pair. This back and forth went on for months and I eventually gave up. I will never order from them again.
Response from LensablOct 17, 2023
Hi, Patrick! We apologize for any inconvenience you've experienced with your order. We strive to provide accurate and quality service, and it's unfortunate to hear about the issues you encountered. We understand your frustration, and we're sorry for any miscommunication. If you ever decide to give us another chance or have any further concerns, please don't hesitate to reach out to us at [email protected] or 1-800-984-5367. Your feedback is important, and we'll do our best to address any issues you have. Thank you for your patience and for bringing this matter to our attention.
Matt T.
Oct 10, 2023
Terrible service and no responsibility take from Lensabl when errors made on behalf of the company.
My glasses were initially sent to the wrong address, which the company mislabeled. I called several times to try and correct the issue, and was told this was my problem and I needed to fix it with the USPS when the error was made on the senders end. Terrible service and no responsibility take from Lensabl when errors made on behalf of the company. This took me over 2months to correct, and was only corrected when the package was sent back to Lensabl (sender).
Response from LensablOct 17, 2023
Hi, Matt! We're deeply sorry for the inconvenience you experienced with your order. It's certainly not the level of service we aim to provide. We understand the frustration you've faced and acknowledge the responsibility in ensuring orders reach our customers correctly. We appreciate your feedback and will use it to improve our processes and services. If you have any further concerns or need assistance with any issues, please don't hesitate to reach out to us at [email protected] or 1-800-984-5367. Thank you for bringing this matter to our attention.
David H.
Oct 10, 2023
Bifocals unwearable
Bifocals unwearable. Threw in trash.
Response from LensablOct 17, 2023
Hi, David! We're sorry to hear that your bifocals were unsatisfactory. If you ever decide to give us another chance, please don't hesitate to reach out. We're committed to providing the best possible products and service. If you have any concerns or need assistance, please feel free to contact us at [email protected] or 1-800-984-5367. Thank you for your feedback.
Margot R.
Oct 10, 2023
laughabl
the turnaround for basic sunglass lens replacement took over two months, the customer service was mostly unresponsive when i was asking for an order update, they also overstretched my frames, didn’t color-match the lenses, and they lost the original case i sent my sunglasses in. all for them to conclude basically with, “so what?” when i was vocal with my dissatisfaction. but it’s all on me as i should have done more research since a simple search would yield countless bbb complaints. ¯\_(ツ)_/¯
Response from LensablOct 17, 2023
Hi, Margot! We're truly sorry to hear about your negative experience, and we understand your frustration. Your feedback is important to us, and we will use it to make improvements to our services. We apologize for not meeting your expectations, and we appreciate your honesty. If you ever reconsider using Lensabl in the future, we hope to provide you with a more positive experience. Thank you for sharing your feedback with us.
Liz U.
Oct 5, 2023
Customer service is non-existant
I tried to call Customer Service at the number shown on the website. It's out of order. Chat doesn't work. They charged me almost $200, but no other communication since September 20. I have emailed them, but no response. I am freaking out
Response from LensablOct 5, 2023
Thank you for bringing this to our attention. I sincerely apologize for any inconvenience you've experienced in trying to reach us. I've reviewed our communications and the first email/offline chat from you was received 10/5. It typically takes 24 hours for a response. Rest assured, our phone line has been active, as we've been handling calls throughout the day without any disruptions. For your convenience, you can reach our Customer Support Team at 1-800-984-5367, during our business hours which are from 9AM-5PM MST, Monday-Friday. Should you call outside of these times, or in the event our agents are assisting other customers, you're welcome to leave us a voicemail and we'll promptly get back to you.
Wyndi A.
Oct 4, 2023
There was little to no communication…
There was little to no communication about the delivery process. The glasses I finally received are very difficult to see through.
Response from LensablOct 4, 2023
Hi, Wyndi! I'm sorry to hear that you had a poor experience with the communication and the quality of the glasses you received from Lensabl. Effective communication about the delivery process and the quality of the product are essential for customer satisfaction. If you haven't already, I recommend reaching out to Lensabl's customer support to address your concerns about the glasses' quality. They may be able to assist you with resolving the issue or providing further information about the delivery process. If you have any more questions or need assistance with anything else, please feel free to ask.
Howard G.
Sep 30, 2023
LENSABL SENT ME UNUSABLE LENSES
My wife sent them very expensive Stella McCartney frames. It took nearly a month to get the order back. They sent the glasses back with old school bifocals, we asked for progressive lenses. They denied that we requested progressive lenses. They refused to redo them order or even give a refund. They pretend to be nice about it but blamed the whole situation on my wife and insisted that this is what she requested. Not only did it take four weeks to get them to do the wrong order but they sent us something that is completely unusable. We were using Warby Parker but decided to give this company a shot. Hello Warby Parker we are back. Apparently Lensabl forgot to teach their employees anything about positive customer service. They just lost a ton of business because when we find something we like we put it out to our network and our daughter and her friends. I had to give one star because there is no choice for zero stars.
Response from LensablOct 3, 2023
Hi, Howard! We're truly sorry to hear about the negative experience you and your wife had with Lensabl. This is not the level of service we aim to provide to our customers, and we sincerely apologize for any inconvenience and frustration you have faced. We take your feedback seriously and will use it to improve our processes and customer service. Please know that your satisfaction is important to us, and we understand the importance of getting your eyewear orders right. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out to us at [email protected] or by phone at 1-800-984-5367. We want to make things right for you and address any outstanding issues. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services for all our customer

LensablReviews of lensabl.com

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I ordered prescription glasses from Bose...

Beware of being ripped off by Lensabl.

Terrible service and no responsibility take from Lensabl when errors made on behalf of the company.

Bifocals unwearable

laughabl

Customer service is non-existant

There was little to no communication…

LENSABL SENT ME UNUSABLE LENSES

About Lensabl

About these reviews

More in Vision & Hearing, California

ZipHearing

Zepp Clarity

DAVID KIND

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Lensabl reviews

I ordered prescription glasses from Bose...

Beware of being ripped off by Lensabl.

Terrible service and no responsibility take from Lensabl when errors made on behalf of the company.

Bifocals unwearable

laughabl

Customer service is non-existant

There was little to no communication…

LENSABL SENT ME UNUSABLE LENSES