Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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One of the worst businesses I've ever dealt with. Took 6 months, never provided updates, and was still unable to complete the work. The frames "broke" multiple times in the process and they had to order new ones. Every week was a new excuses. This is not a singular occurrence, stay away from this absolute trash of an operation.
Response from LensablOct 17, 2023
Hi, Jack!
We're genuinely sorry to hear about the difficulties and prolonged wait you experienced with your order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration you've endured throughout this process.
We appreciate your feedback, and we will use it to help us improve our operations and ensure a better experience for our customers in the future. If there are any remaining issues or concerns, please feel free to contact our customer support team at [email protected] or call 1-800-984-5367 for further assistance.
Again, we apologize for the challenges you've faced, and we thank you for sharing your experience with us.
CM
Cassandra M.
I have been a HUGE fan and purchasing…
I have been a HUGE fan and purchasing glasses from this company for about 2 years. I think I have purchased about 10 pairs. I have NEVER had a problem, but this order, I ordered two pairs. I ordered them on August 30th. I did not receive them until October 7th, that is MUCH longer than I have ever had to wait if I purchased my glasses from my doctor. I understand you guys being busy! But, you claim to be quick service. Yet, again I still understand. But, when I tried to sign into my account over the three weeks I had waited before I reached out, it kept saying that there was maitenence on your site. So I couldnt sign in. I reached out to the company On Sept. 21st asking if I could just check on the status and explained the issue with the site. I received a response that was quick and kind, that they would reach out to the correct department to get info. I received a timely response that he was told my glasses would be done in 2-3 days, but was reminded that you only send out when they are right. Which is understandable, but I think its bad practice to just leave the customer in the dark if something did happen and you expect it to be a longer wait. And the 2-3 day quote, which I understand is just a quote, but it didnt happen, even close. They were shipped on October 4th. I was trying to just be understanding and move on. But, it was a bit of a disrespectful surprise when I opened my box, which I purchased TWO pairs of glasses and only received ONE cleaning kit. Perhaps it is a small thing, but it is just really not ok since I ordered two. Even tho they were shipped together in one box, I still expected to receive what is stated on your site. This experience was incredibly unprofessional. I HATE writing negative reviews and avoid them at all costs. But, this was alot of really showing lack of care for your customer and their experience.
Response from LensablOct 17, 2023
Hi, Cassandra!
I'm sorry to hear about the issues you encountered with your recent order from Lensabl. Your feedback is important, and it's clear that there were multiple aspects of your experience that didn't meet your expectations. We strive to provide efficient service, and it's disappointing to hear that you faced delays, site access problems, and received only one cleaning kit when you ordered two pairs of glasses.
I appreciate you taking the time to share your concerns and dissatisfaction with your experience. I'll make sure this feedback is shared with our team so that we can work to improve in these areas and ensure a better experience for our customers moving forward.
If you have any further concerns or questions, please don't hesitate to reach out to us. We value your business and will do our best to address your issues and make things right. Thank you for being a Lensabl customer, and we hope to have the opportunity to provide you with a better experience in the future.
MH
MH
My order had to be redone...
I had to return my glasses frame and the newly made lenses because I could not read anything up-close. After I informed lensabl they told me to return both items and they will re-make the lenses. I sent the items back on 2023/09/26 and no feedback from the company on the status of this redo order yet. I emailed them last night and hopefully they will respond soon?
Response from LensablOct 17, 2023
Hi, MH!
We understand your concern and apologize for the delay in your redo order. Our team is actively working on it, and we appreciate your patience. Rest assured, we will address your request and provide updates as soon as possible. If you have further questions or need assistance, please don't hesitate to reach out to our customer support team at [email protected] or 18009845367. Your satisfaction is important to us, and we're dedicated to resolving this matter to your complete satisfaction. Thank you for your understanding.
DA
Danny
Lens are of a quality so low that they…
Lens are of a quality so low that they scratch when wiped with recommended cloth. My glasses are ruined, no refund no help typical corporation
Response from LensablOct 17, 2023
Hi, Danny!
We're truly sorry to hear about the issues you've encountered with your lenses. This is not the experience we aim to provide, and we understand your frustration. We want to make things right for you.
Please contact our customer support team at [email protected] or 1-800-984-5367. We are committed to resolving this matter to your satisfaction and addressing any concerns you may have regarding the quality of our products.
Your feedback is important to us, and we are dedicated to ensuring you have the best experience with our services. Thank you for bringing this to our attention.
SH
S H.
Did not get correct lenses after two tries
Mismade the lenses twice.The second set of (incorrect) lenses took so long I feared I would never get my (expensive) frames back, so when I finally did, I gave up trying to get the right prescription from this company. DO NOT USE THEM!
Response from LensablOct 17, 2023
Hi, S Harrison!
We apologize for the inconvenience and frustration you've experienced with your orders. We understand how important it is to have the correct prescription in your lenses. This situation does not meet our standards of service, and we're genuinely sorry for any inconvenience.
To address your concerns and to ensure your satisfaction, please reach out to our customer support team at [email protected] or 18009845367. We are committed to making things right and addressing any issues you may have encountered.
Your feedback is valuable to us, and we appreciate you sharing your experience. We'll do our best to assist you with your eyewear needs in the future.
AT
Amy T.
Lenses are wrong, poor communication
When I recieved my frames, I put them on and the progression line from the distance portion of my lens to reading portion was right in the middle of my line of vision. Wearing them makes me dizzy. Now I have to have the lenses replaced again at an additional cost with another company because my glasses are unwearable. Your communication platform also held up my order. I mailed my frames at the end of August and didn't receive them until end of September because I got repeated emails requesting the same information, which by the way, was printed on the prescription I uploaded into my account.
Response from LensablOct 17, 2023
Hi, Amy!
We apologize for the issues you've encountered with the progression of your lenses and the communication during the order process. Your experience does not align with our usual standards, and we're truly sorry for any inconvenience you've faced.
To address your concerns and find a solution that ensures your satisfaction, please reach out to our customer support team at [email protected] or 1-800-984-5367. We're committed to making things right and addressing any issues you may have encountered.
Your feedback is important to us, and we appreciate you sharing your experience. We will do our best to improve and provide a more seamless experience in the future.
SC
Scott
Poor communications, poor results and no trust
Poor communications. Placed two separate orders. First order wasn’t perfect but satisfactory. Second order was a nightmare. Had to send glasses back for redo. Poor communications on redo. After several attempts to get info on redo, lensabl claimed they lost my glasses. They offered to me to pick a frame from their web site to replace lost frames. I did. Weeks went by. I received a package in the mail, it was my original frames with another attempt to install new lenses, it was again terrible. I contacted CS, they claimed they couldn’t do anymore. I asked about the new frames they offered me and they denied it as they found my old frames. Also they wrecked the nose piece on my frames as new cushions of a different type were installed.
Not a good experience!
Response from LensablOct 17, 2023
Hi, Scott!
We're truly sorry to hear about the difficulties and frustrations you experienced with your orders. The problems you've encountered don't align with the level of service we aim to provide. Your feedback is valuable to us, and we sincerely apologize for the inconvenience you've faced.
Our customer support team is here to assist you and make things right. If there's anything more we can do or if you would like to discuss this further, please feel free to reach out at [email protected] or 1-800-984-5367. We value your business and your trust, and we'll work hard to resolve any issues you've encountered.
Thank you for sharing your concerns with us. We appreciate the opportunity to address them and improve our services.
BE
Bertrand
You pay for what you get.
The quality of your plastic lens are very poor The turn around time too long.
Sent 4 pairs. Some frames got lost and took for 1 month to get them back.
Will NOT use Lensalb again.
Response from LensablOct 17, 2023
Hi, Bertrand!
We appreciate your feedback and apologize for the inconvenience you've experienced. Your satisfaction is important to us, and we're sorry to hear that the quality of the lenses and turnaround time did not meet your expectations. We'll continue working to improve our services, and we understand your decision not to use Lensabl again. If you have any further concerns or need assistance, please feel free to contact our support team at [email protected] or 1-800-984-5367. We value your feedback and hope to better serve you in the future.
