Kelli M.
Don't buy from these people
I ordered transition lenses. One of the options was blue and mirrored. This is what I ordered to the tune of $277. When they came, the lenses were grey with a bluish reflective coating on the outside. This is not what I thought I was ordering. I am really unhappy with the way they look. When I called they told me trasitition lenses come in grey. Not at all what I thought I was getting. I was told they made them correctly and will do nothing to for me. Order with caution with these people, they will rip you off. Update: I have been back and forth with them for 3 months to no avail. The best they can do for me is give me 20% off if I want to reorder. They are a rip off.
Response from LensablOct 24, 2023
Hi, Kelli! I'm truly sorry to hear about the dissatisfaction you've experienced with your recent order of transition lenses from Lensabl. We aim to provide our customers with the exact product they desire, and it's disappointing to hear that your expectations were not met. It's important for us to address your concerns and ensure you have a positive experience. While transition lenses do indeed have a grey tint when they activate, it's vital that you receive the product you expected based on your selection. We value your feedback and want to resolve this issue to your satisfaction. Please contact our customer support at 1-888-217-8644] or [email protected] to discuss the matter further and explore potential solutions. Your satisfaction is important to us, and we're committed to addressing your concerns and delivering the quality product you were anticipating. Thank you for bringing this to our attention.