LensablReviews of lensabl.com

First, the order took a very long time to be filled. Second, the lenses were not shaded as I had ordered.

Lensabl Order #100182398 Lensabl charged me a $25 cancellation fee after THEY canceled my order for Maui Jim lens replacement. After they found they couldn't do the job (they didn't have the tools!), they told me I could order another pair or pay the cancel fee, which they said would cover frame return shipping costs. I said I didn't want the frames back, so save me the ship fee and toss the frames. They said "Sorry, company policy." I'm not sure how Lensabl's policy makes for satisfied customers, and why I should pay for Lensabl's failure to fill my prescription. Still, if Lensabl can't see past changing their own policy, I'll go with EyeBuyDirect.com next time.

Lensabl misled people by engaging in deceptive advertising. When I contact you three weeks later and you tell me that my frames aren't compatible with their lenses, even though you had stated, "We put any lens in any frame you can buy," That was merely a money- and time-waster. And to top it off, they informed me that I would be charged $25 for shipping if I requested a refund. Like, why am I supposed to pay for all of your lies? This company really needs to have a stronger follow-up process. so that customers won't waste their cash or time.  Bad business practices.

Prescription lenses were not correct. Notified company, they said they needed an updated prescription which I sent….no reply. This company gives the entire industry a bad name and should be out of business. Do NOT trade here

I have been going through Lensable for a few years. In a nutshell, customer service doesn't know what they are talking about nor do they help their customers. They have little communication with the lab and I guess the lab is not even in the same building. They do everything they can to make sure you know that you are always wrong and the problem so they don't have to be held liable for issues with their site, prescriptions and lab mistakes. Sending them your glasses is a big roll of the dice, especially if they are expensive. Uploading prescription has always been confusing on this sight. Turns out your uploaded prescriptions tab and add saved prescription, is worthless. Rudy Widjaja at Lensabl CS said it's for your information only, it's not usable with ordering. Good to know after years of confusion. This time I purchased 1 computer/reading bifocal glasses, 'you know, to see up close.' And one distance mirrored polarized sunglasses. 'You know, to see far away.' Pretty simple I accidental uploaded my computer/reading glasses to my sunglasses as well, instead of my distance prescription. I remember being confused and figuring out how to add a saved prescription. My computer/reading prescription of course a farsighted prescription and says (For Use: Computer) on the prescription itself. With a (+) sphere and a (+) near add for reading even closer. + sphere is to help see things up close and a + near add to see things really close. So, 'not for distance.' that would be a (-) Rudy Wadjaja at Lensabl customer service Falsely and tactlessly told me that I was wrong and claimed that (+) Sphere is not always farsighted and (-) Sphere is not always nearsighted, and that is why they didn't flag the order. When that is Literally what it means. She said my glasses were a (+) sphere with a (+) near add so they just ignorantly went with the (+) sphere with no question on a pair of sunglasses. And they did it while also making my computer glasses with bifocal reading with the same prescription! I mean it is blatantly obvious that this was not thought out at all by the techs and Rudy was not being honest. The "trained lab tech," saw an order for distance, and a prescription to help see close up with a (+) sphere on a pair of sunglasses and said, yep that looks good, no need to question. And Rudy is here spilling inaccurate claims then said the best they can do is 25% off lens replacement. So they want me to pay $350 for one pair of sunglass lens, when this issue was a mistake on both me and the lab? 50% is more like it. I told them to deactivate my account. I got exactly the same lenses at a cheaper price at Lensdirect. Even cheaper with lensbl's 25% offer. Plus they have better review rates.

I do NOT recommend Lensabl and would give them a negative star. I went to Lensabl to use my old frame that I liked. I have worn glasses for years and yet they managed to fill the wrong prescription for the first time ever, causing me to throw away $146 in this day and age of high inflation. This cost was for new glasses using my frames. They give you an “option” of entering your prescription or uploading it. I entered it and then uploaded the prescription. When the glasses arrived they were wrong prescription making me dizzy. So I called and told them and they claim I entered it wrong and couple of - negatives should have been + positives. I believe I entered them correctly and no reason to believe I did it wrong. Why would they even give you an “option”? They offered me a one time 30% discount to place a new order which is bad and why would I even trust them again. Would you pay them again? I offered $50 just to get it done but they said no. So I ended up throwing away the glasses and $146. Up to you if you want to take a chance on them but I won’t ever again and won’t recommend them to my family and friends. There are so many other online or in person stores to choose from with better and lower prices and options. Their transition lenses weren’t good either and didn’t change like my old glasses.

Constant delays, excuses, and blaming everything on their "high quality standards." I've paid over $300 for a set of lenses, they have my expensive frames in-house that I had to mail them for installation, they've exhausted my insurance benefits for the year with this transaction being processed, and still after a month since payment, I have no product and only a list of excuses from them. They've restarted production on my lenses 3 separate times now because of their "high quality standards." Yet, the customer, is paying the price for these delays. What's really behind the slow production over there? You can't have a successful business that has to make something 3 times for each customer. I've spent much more time than I'd like to admit, just trying to get answers from them. Its as if the CS agents are reading from an excuse script each time I reach out. The timelines they give me continue to get shorter, yet the production continues to require restarting after quality inspection. After many follow ups and the agent apparently, just handing my case off to a new agent, the glasses finally arrived today. As I was afraid of, when I finally did receive my glasses, they're awful, and unusable. The prescription is nowhere near correct, and the lenses give me a fisheye view of the world now. Obviously, I can't drive or read with that bent perspective. Oh, and they don't offer refunds - only the opportunity to send them back for another 6 week turnaround time to hope they get it right. Unfortunately, my scenario is not unique. After my frustration started, I found dozens of reviews online detailing the exact same runaround from Lensabl with delays. I will not recommend Lensabl to my worst enemy, and I will find as many places that I can to share this terrible experience to warn others.

Almost 3 months to get the lenses correct. Back and forth. Terrible communication. Poor customer service. Not a company I care to ever deal with again. Buyer beware. They will also not give a refund on their mistakes. Just make you keep waiting for them to finally get it right.