LensablReviews of lensabl.com

Response from LensablFeb 29, 2024

We are truly sorry to hear about your recent experience with us. The delay and issues with your glasses are not up to our standards, and we apologize for the frustration this has caused. We are committed to rectifying this immediately. Please contact us directly at [email protected], so we can resolve the issues with your glasses and discuss how we can make this right for you. Your feedback is invaluable in helping us improve, and we are dedicated to ensuring your satisfaction.

Response from LensablFeb 29, 2024

We truly appreciate you taking the time to share your feedback with us. It's clear that the delay you experienced in the processing of your order was far from acceptable, and we sincerely apologize for any inconvenience this caused. Please be assured, your experience has been a catalyst for us to implement significant improvements in our service processes. We are deeply committed to ensuring that such delays are not repeated in the future. We are relieved to know that your issue has been resolved, and we are grateful for your understanding. Rest assured, we are dedicated to providing a much more efficient and satisfactory service moving forward. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us enhance our customer experience.

Response from LensablFeb 15, 2024

We sincerely apologize for the issue you've experienced with your order. It's our top priority to ensure that our customers receive the highest quality service and products. We have reached out to you and provided a priority return label for you to send the order back to us. Rest assured, we are committed to correcting this as soon as possible. Your patience and understanding in this matter are greatly appreciated, and we are dedicated to resolving this to your satisfaction.

Response from LensablFeb 15, 2024

We are truly sorry to hear about your disappointing experience with your recent order. It's distressing to learn that each pair of glasses did not meet your expectations, and we sincerely apologize for any inconvenience caused. The issues you've described with the fit, lens seating, and visual distortion are concerning, and we want to address them immediately. Please rest assured, we are committed to resolving this matter to your satisfaction. Our customer service team is actively looking into your case, and we will make every effort to expedite a response and a resolution for you. We value your feedback and are dedicated to making this right. Your previous positive experience with us is the standard we aim to uphold, and we deeply regret falling short this time. We hope to have the opportunity to restore your trust in our service.

Response from LensablFeb 15, 2024

We are truly sorry to hear about the frustrating experience you've had with your order. It's clear that we have not met the high standards we set for ourselves and our customers, and for that, we deeply apologize. The issues you encountered, from the delay in shipping due to packaging problems to the confusion over your order status and the communication challenges, are not acceptable. We take full responsibility for these shortcomings and are actively reviewing our processes to ensure that such incidents do not recur. Regarding your pending order, we understand the importance of timely and accurate updates. We are immediately looking into the status of your remaining pair of glasses to ensure they are dispatched to you as soon as possible if they haven't yet been received. We will also investigate the communication breakdown you experienced and make the necessary improvements. We value your feedback as it helps us improve, and we are committed to making this right for you. Your patience in this matter is appreciated, and we hope to have the opportunity to regain your trust in our service.

Response from LensablFeb 15, 2024

We are truly disheartened to read about your experience with us. It's clear that we have not only failed to meet your expectations but also our own standards of quality and service. We sincerely apologize for the series of issues you've encountered. Your trust is important to us, and it's regrettable that we've lost it through this experience. We are taking your feedback very seriously and will be using it to review and improve our processes and products to ensure that such disappointments are not repeated for you or any other customer.

Response from LensablFeb 15, 2024

We're sorry to hear that you're experiencing issues with your lenses. Please reach out to our customer service team at [email protected] with the details of your issue. Our dedicated team will be more than happy to assist you in resolving this problem.

Response from LensablJan 3, 2024

We sincerely apologize for the disappointment you experienced with your recent sunglasses purchase. We understand the importance of receiving a product that meets your expectations, and we regret that we fell short in this instance. To address your concerns and ensure a swift resolution, we kindly ask you to reach out to our dedicated customer service team at [email protected]. They are well-equipped to investigate the specific issues with your order, including the light lens color, incorrect shade, and the absence of polarization. Our team is committed to resolving this matter promptly. Please provide them with your order details and any relevant information, and they will work diligently to address the issues you've raised. We value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we appreciate your understanding as we work to rectify the situation.