LendingUSAReviews of lendingusa.com

I purchased two puppies from a pet store and LendingUSA gave me the loan for them. When my first payment notice arrived, I was upset because an origination fee was added to my loan that I didn't notice when I first received the loan. I was pretty upset about it because the pet store didn't mention this origination fee and I didn't see it on my contract when I signed it. The fee was there in plain sight, BUT it was closing time, I was tired and it had been a really long day. I know to read over contracts before signing them, but I skimmed over it, so I missed the fee. Chris from LendingUSA was VERY HELPFUL in going over everything and explaining every detail of my contract. Chris from Lending USA listened to my concerns and contacted the Pet Store to educate the staff on Lending USA's loans. All and all everything worked out.

I needed a quick dental procedure done, but it was costly. LENDINGUSA came to my rescue with a loan that covered it. They were fast, thorough, and friendly. I would definitely do business with them again. Loan Coordinator James Reid gets a notable "High-Five" for excellent Customer Service received.I couldn't of asked for a better company to work with.

I was told a $25 gift certificate would be sent to me as a promotion for signing up with automatic direct withdrawal. A month later I realized nobody was going to send me the gift certificate. I called customer service after a month had passed, the agent said because it had been a month the promo was over and argued with me. I will never see that $25 gift certificate. Not worth it. Liars!

The beginning started off great with Angela. Then as I started having issues my loan officer would not get back to me so I got extremely frustrated. I then got a call from Monet who is one of their Quality Assurance agents and let me tell you, she got things done. She got me answers and helped me get what I needed including answers. I wish Monet would have been my lending officer because she was Amazing. There is definetly a need for improvement thru their lines of communication but in the end I got the help I needed and was able to get a good chunk of my bills paid off thanks to Lending USA. Thank you MONET. You are number 1 in Customer Satisfaction in my book.

Just like all the other negative reviews. Phone calls go unanswered, long waits with NO contact. This process advertised is not what you get. Now weeks later, the dreaded "D" letter. "denied for incomplete credit information." Even though I supplied everything down to username and password , and a stern warning from my bank about giving that info to their bogus verify company. This process in meant to resist pleasing the customer. Should have listened to all the negative reviews. I learned that a scam is a scam and little can be done when we are led to the edge of the cliff...so now its off to the Attorney General of both states and a major complaint will be filed.WARNING...this bank is NOT Fair about anything, despite their fair credit reporting act violations. Duh! I dread giving my information to this company and sure to regret the credit dings this will place on my credit report. And all my information standing by for a hack of this bank/loan company, etc. UUUggghhhh wheres all the customer service now? JW

LendingUSA is either a SCAM COMPANY WHO IS GOING TO STEAL YOUR INFORMATION, A COMPLETELY UNPROFESSIONAL AND RUDE COMPANY, OR BOTH. This experience has pretty much set me off of getting any type of loan all together, outside of the major banks that is. I AM ASTOUNDED AT WHAT I HAVE BEEN THROUGH WITH THIS GROUP OF PEOPLE THAT CALL THEMSELVES A BUSINESS. The process was extremely stressful and exhausting because of how they act throughout and I was naïve to keep going with it. At every single step, they tell you that it’s the last but that’s not even close to true. To start off everything was going well; I got pre-approved instantly online with a soft credit inquiry. Then came photos of myself and my ID which they asked me for several after the initial. Then there was account verification which would have been simple but their system fails sometimes and didn’t show anything correctly. They asked me for more accounts and a blank check (which I voided, thank goodness). Then they made me wait only to send a generic email from the LendingUSA general email account saying I was denied when the underwriter told me explicitly I would get a call from the loan agent I had been dealing with. I called the loan officer, Manuel Silva and I asked if my information would be safe and how did I know that they didn’t just make me do the whole process to steal my info. Why would they not tell me I’m not eligible since the beginning when they saw my income on the initial application? Manuel started laughing and wouldn’t answer my questions. They were so interrogative and rude during every phone call. He could barely think of a reason I was denied. My income was exactly as I said since the beginning and still they said that it was the reason they couldn’t approve the loan. THE WAY I WAS TREATED AS A WOMAN WAS UNACCEPTABLE AND HORRIBLE. They made me lose my time and spend my energy as well as waste a hard credit inquiry. I just can’t believe that I spent so much time doing this while I could’ve been dealing with a reputable bank. I DON’T SEE ANY ADVANTAGE OF APPLYING FOR A LOAN WITH AN UNREALIABLE AND UNTRUSTWORHTY COMPANY. Never do business with them! The only thing using this company would accomplish is give you stress. If I was treated this way since the beginning, I’m glad I didn’t have a loan with them because imagine how they treat those who owe them money!

I would really like to say that Chris, Director of Customer Service really turned things around and made this a great experience. When a person says they are going to call you back, as a customer all you really want is for them to keep their word. The customer is not always right but when you feel like your situation matters it makes all the difference. Thank you Chris for you attention to my loan application and everything you did to help.

I Applied, I got 'Approved' for $2998. They verified everything,il everything was okay, i gave them my bank log in information so they can check my statements(Weird,but i did it). They asked me for 2 pictures( I did it) They ran my credit(Hard inquiry). After that i received an Email that my loan was denied for no reason. I tried to call the number under the Email( No answer). So far today I called 9 Times(Even though the waiting time was 1min)They just hang up the calls(Ext.111). AGAIN!!! Dont waste your time. After having a hard time with this company,they called me back to fix this issue. A lady by name Monet contacted me today 07/13/17 to apologize for the inconvenience and to see what she could do to fix my bad experience with the company ( which she totally did ). She explained everything very clear and told me what happened with the application( which I understood). My loan wasn't approved for *x* reason,but I'm happy at least because she did helped me with the hard inquiry, she will send a letter to TransUnion, so they can delete the hard pull from my credit ( which I was very mad about that, because I wanted to fix my credit ). At the end, is not their fault why the loan was approved but at least she contacted me to fix the hard inquiry part. I will definitely apply in the future again with this company, and also, I would like to say I'm sorry as well for the bad review that this company don't diserve at all.