LendingUSALendingUSA exists to provide smart financing solutions at the important moments in life. The money people need when and where they need it.
LendingUSA (lendingusa.com) has 809 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · Irvine, California
Excellent
Investments & Wealth · Calabasas, California
Excellent
Investments & Wealth · Orange, California
Excellent
809 approved reviews, newest moderated first
Tori A.
I had an issue with Lendingusa never answering my phone calls but once I made a review about that, they kindly contacted me and apologized. They gentleman I had spoke to also went further to find what may have happened. first company to ever reach out after a problem
Samuel A.
excellent customer service.
Davina Potratz M.
Getting ahold of someone was at times difficult, you have to wait until they call you back or hold for half an hour only to be disconnected. Also, while the reps are friendly, some are also not very knowledgable about details, such as: "no interest if you pay off your loan in 6 months". OK so my question was: What if I pay it off in for example month 7, does the interest I have to pay go retroactive? Some said no, one double checked, and indeed, yes it does. Glad I asked. Also, the loan under writer was also a bit unclear yet got it done and friendly. If you know what questions to ask and can deal with slow communication, they ultimately get the job done.
Donade
customer service is great.
Katherine S.
I called today to see if I would be able to pay my bill over the phone,it went straight to the survey. I was not able to talk to anyone. I rated your customer service all ones, because I didn't get any service.
Response from LendingUSAAug 16, 2017
Hi Katherine, I am so sorry you had this experience when trying to get a hold of our billing team. Do you have a good contact number and time I can reach out and further discuss? Thank you,
Toni Ann E.
Customer Service are always there to help
Omar C.
Was not told about the 8% fee they add on top of the loan, and when I confronted them about it the lady just apologized, but sorry doesn't excuse the fact that I was blindsided.
Response from LendingUSADec 12, 2018
Hello, I am sorry that you had this experience and I just want to reach out to you to make sure your matter was resolved and see if you have any additional questions as well. Please provide me with your account number and contact information I will be happy to reach out and further discuss with you. Thank you,
Clara F.
Friendly courteous service my service rep was very reassuring with any doubts I had. I would definitely recommend to others who in financial need.