Le Labo FragrancesReviews of lelabofragrances.com

I absolutely love Le Labo. I have been to various locations in different cities, states, and even countries, and in each one I receive amazing service and their products are always outstanding. I even love their online store and am incredibly happy with their online customer service. I have used their shampoo both basil and hinoki for years, they feel and smell incredible on my hair. I always get compliments. The reason I am writing this review is because of my recent experience. I was studying abroad in Italy and got a perfume labeled to commemorate my time. I had it in my makeup bag, and it very unfortunately shattered. That was definitely user error on my end as the bottle is glass. I decided to try to contact them to see if I could even get just a partial discount, and they sent me a whole new bottle. It truly made me smile, not only because of the money, but because of the special meaning to the perfume. It was a scent that reminded me of my time abroad, and had my personalized message on it. I recommend Le Labo products to everyone I know, and will continue to do so.

Loved the service I got from the concierge team! My favorite scent is the matcha! Amazing!!!

Awful experience purchased the neroli 36 liquid balm— barely smells at all highly disappointed, overpriced, and under quality. Would not buy again from this company.

Excelente customer service and shopping experience amazing

The fragrance itself was excellent rich, distinctive, exactly what you’d expect from a luxury candle. Unfortunately, the actual candle performance was terrible. After just a short period of use, it started tunnelling badly and burning unevenly, despite being burned properly and cared for exactly as instructed. For a candle at this price point, that’s unacceptable. What really ruined the experience, though, was the customer service from Le Labo. I contacted them with photos and details, expecting at least some level of accountability or concern. Instead, they completely brushed the issue off and pushed me back to John Lewis. To be fair, John Lewis were actually helpful and professional. But I’m not making a 45-minute round trip to sort out a faulty luxury candle that should never have had this issue in the first place. Le Labo charges premium prices and markets itself as a high-end experience, but when something goes wrong, they seem completely uninterested in standing behind their products. Beautiful scent. Poor product quality. Worse customer service.

Amo Le labo fragances, principalmente su perfume Santal 33, hace más de 6 años que lo uso por su aroma exquisito y como perdura todo el día.

My experience dealing with le labo customer service was excellent. They were efficient helpful and very easy to contact. It definitely would encourage you to buy their products as you know you will have excellent customer service if an issue ever arises. Thank you again

Had a very smooth experience communicating with Le Labo over email. My scent had changed a sent them an email. The staff was knowledgeable, polite, and very quick to respond. They sent me a new scent within 2 weeks off good contact. It makes shopping with them even more enjoyable knowing that their support team is so reliable. Highly recommended!