Le Labo Fragrances Reviews | Read Customer Reviews of lelabofragrances.com

Le Labo Fragrances Reviews | Read Customer Reviews of lelabofragrances.com

Le Labo Fragrances reviews

113 approved reviews, newest moderated first

Lauren
Aug 13, 2026
I received 2 candles smashed a couple…
I received 2 candles smashed a couple of weeks ago and contacted UK customer care team. They took ages to respond but once they did, 10 days ago they told me they had issued a refund. I haven’t received it and they have not responded to any emails advising them of that. I tried to call the UK number on their website and it doesn’t exist! What an absolute joke, they’re meant to be a premium brand. I will now have to go down the route of disputing on my credit card, appalling company to deal with. After receiving the below response from Le Labo, I received an email saying my refund had been processed, referencing the wrong order number, wrong amount and wrong card details? Honestly, what a joke! Can someone sort this out?
Response from Le Labo FragrancesAug 13, 2026
Hi Lauren, Thank you for your feedback - we are sorry to hear that you are pending a resolution. Confirming your matter was escalated in a timely manner and we notified our payment processing team once more. As always we are here to help. Warmly, Le Labo
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Anne
Aug 11, 2026
First class customer service team
Easy to contact customer service team who responded very quickly to my query. I would highly recommend this company who provide the most beautiful fragrances.
Response from Le Labo FragrancesAug 11, 2026
Hi Anne, delighted to hear we were able to assist you swiftly. If you ever need anything else, you know where to find us. "Be well and smell good..." Warmly, Le Labo
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Jordan C.
Aug 11, 2026
Expensive but worth it
Expensive but worth it, all the way down to the customer service. I had an issue with a 50ml fragrance I purchased and the customer service was so easy to work with. The service alone won me over and I went back to make another purchase because of it.
Response from Le Labo FragrancesAug 11, 2026
Jordan, We appreciate your feedback and happy to hear our team was able to sort this out for you. We are always here for anything you may need. "Be well and smell good..." Warmly, Le Labo
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Maja V.
Aug 10, 2026
Bei der Bestellung gab es eine…
Bei der Bestellung gab es eine Doppelung welche über den Kundenservice äußerst kompetent, schnell und freundlich abgewickelt wurde. Die Düfte sind sehr schnell geliefert worden. Alles bestens.
Response from Le Labo FragrancesAug 11, 2026
Maja, Wir freuen uns sehr zu hören, dass unser Team bei dieser Angelegenheit helfen konnte. Wir hoffen, dass Sie Ihre Kreationen genießen! Herzliche Grüße, Le Labo
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Evgenia V.
Aug 4, 2026
Perfect product quality and customer…
Perfect product quality and customer service
Response from Le Labo FragrancesAug 4, 2026
Evgenia, we are delighted to receive your feedback. If you ever need anything else, you know where to find us! "Be well and smell good..." Warmly, Le Labo
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Damiana L.
Aug 4, 2026
Excellent customer service
I ordered the Hinoki travel set as a gift. It arrived damaged by the delivery company. I got in contact with LeLabo and they rectified the issue immediately. I received a replacement within a few days. I really appreciate the great customer service.
Response from Le Labo FragrancesAug 4, 2026
Damiana, happy to hear that we were able to rectify this issue for you. Hope you enjoy your Hinoki Body Hair Face creations. If you need anything else, you know where to find us. "Be well and smell good..." Warmly, Le Labo
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Ken M.
Aug 4, 2026
easy to work with
easy to work with
Response from Le Labo FragrancesAug 4, 2026
Hi Ken, We are happy to hear that we were able to assist you with the utmost ease. If you need anything else, you know where to find us! "Be well and smell good..." Warmly, Le Labo
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Ethan H.
Aug 4, 2026
Great customer service
Great customer service. Very helpful and quick to send me my new fragrance when my purchased bottle sadly broke. Thank you
Response from Le Labo FragrancesAug 4, 2026
Hi Ethan, We appreciate the feedback and are delighted to hear our service team was able to assist you with this matter. If you need anything else, you know where to find us! "Be well and smell good..." Warmly, Le Labo
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