Le Labo FragrancesLe Labo Fragrances was born in Grasse and raised in New York, the city where they opened their first boutique in 2006. The boutique was named Le Labo ("The Lab" in French), going back to the roots of perfumery and allowing clients to witness their fragrance being freshly hand-blended. Today, that same simple intention remains... clients are invited to forge an intimate connection with fragrance itself, to experience the craft of slow perfumery, and to simply slow down and awaken their senses.
Le Labo Fragrances (lelabofragrances.com) has 113 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Andrew
We received a gift card for Le Labo (which was purchased online, from another country), however, the stores where we live won't accept it, and neither will the 'online' stores in other markets. I've emailed all the various contacts shown online (repeatedly) and still no response from any of them.
Anita C.
My son recently stayed in a hotel that had le labo products and was very impressed by the scents. He liked them so so much he ordered a lot of products in the store nearby. I went online to the Le Labo website to order some body lotion and some perfume samples. The website is very user unfriendly and from what I've read here, they need to have a more excellent customer service. In the end, I ordered from Brown Thomas in Dublin, and paid twice the online Le labo price. So that's a win for Brown Thomas and a loss for Le Labo I guess lol. Let's see if I love the products or not :) If I do, I might do an updated review ;)
Simon B.
The fragrances are often excellent, but largely overpriced. If you buy smaples, do not expect the spray bottles to work. You will mostly be stuck with £50 worth of perfume that you can't get out of the bottle because ALL 5 spray bottles do not spray. Plus Le Labo randomly up their prices to an extortionate degree. Those samples that were £4 a couple of weeks ago? They're £10 now. I think it's time people look elsewhere for the hundreds of other quality perfumiers who are fairly priced.
Lee
I made two orders from this website, for 4 different samples each time. The second order had 4 sample vials but one was a scent I didn't order so I emailed the concierge listed on the website. I was told a sample of the scent that was missing would be sent and they confirmed my address. Several weeks have gone by and nothing from le labo and no answer to my emails. Perhaps a blessing in disguise...I was going to order a larger size of the neroli and the jasmine as soon as I received the missing scent for a further comparison but in the lag time I realized that while nice, they aren't worth the price. The scents don't last as a good perfume should. Shame...
Reberobo
My best friend ordered, as a surprise, for my birthday a personalised perfume Another 13 #LeLabo. There was an issue with the delivery, from what I understood, but the customer service has been extremely efficient and responsive and so I have received my perfume which is above and beyond expectations. It combines jasmine & moss which leads to a fabulous fine & subtle fragrance that actually lasts all day. What a great birthday surprise ☺ Bottom line - this is going to be my new potion ❤🖤
Elizabeth
I purchased a bottle of scent from Saks that, when opened, 4,000 miles from the store, was improperly mixed. Following an exchange of several emails, I was advised that I’d have to deal with Saks. Not sure where they learned brand management, but they must have failed the course. I bought a Le Labo product which failed completely. I guess distribution trumps commitment to quality. It isn’t a scent company - its a marketing (badly) activity.
Alyona P.
My signature fragrance! I have been a huge fan of Le Labo for quite some years now. For Christmas my boyfriend bought me the 15ml Santal 33 however he accidentally hit it off the bathroom shelf and it cracked the bottle. I felt bad to throw it all away but there was still quite some product in the bottle. Unfortunately, I was not able to open the nozzle so I contact Le Labo for any help/advice. I was beyond impressed with their customer service. They got back to me within 1-2 days and were kind enough to send me a replacement. Juan from their office in NYC was a fantastic help. This only makes me want to continue to buy more of their products and share how great of a company they are!
Graham
Absolutely the worst customer service but their fragrances smell great and their samples from their site are cheaper than the ones on eBay! Ordered 4 samples but only received 3. After 3 attempts, still no reply. Based on some of these reviews, I may have to send 17 more emails and wait an additional 3 weeks! Just terrible!
