Extremely frustrating experience. I canceled my original appointment, yet this company continues to schedule new appointments without my consent. I spoke with someone by phone yesterday to address the issue, and although the appointment scheduled for that day was canceled, I have now received another notification for yet another appointment.
I have already made it clear that I do not want these appointments, yet they continue to be scheduled. This is unacceptable and feels like harassment. A company should respect a customer’s decision to cancel and stop contacting them to schedule unwanted appointments. I would not recommend a company that ignores clear requests like this.
OR
Olivier R.
They are a complete scam
They are a complete scam. They trick you into thinking they take your insurance, they know they don’t, they make you pay out of pocket, and when you decide to cancel they just perpetually reschedule without your consent and then hit you with the 100 no show fee. Here’s the kicker, they schedule the new appointment within the 48 hr cancellation window so you can’t cancel unless you call but they never pick up. They have done this twice to me. Best believe I’m not paying them a dime and I will take them to court for the 100 they already took. I’m petty like that.
Response from Legion HealthOct 20, 2026
Hi Olivier, we’re sorry for the repeated scheduling and the charge you described. We’re investigating what happened. We can’t discuss account details publicly, but please email [email protected] with the name and email used to book and mention Trustpilot so we can match your account and follow up.
AL
Alexa
After I cancelled my appointment…
After I canceled my appointment because I decided I no longer needed care, they kept rescheduling appointments every single day... this is ridiculous. I have tried contacting someone on the phone to stop rescheduling without my approval. DO NOT recommend.
Response from Legion HealthOct 20, 2026
Hi Alexa, we’re sorry appointments continued to appear after you canceled and that you couldn’t reach anyone. We’re investigating this. Because we can’t identify your account from the review alone, please email [email protected] with the name and email used to book and mention Trustpilot so we can match your account and follow up.
AG
Andrea G.
SCAM! DO NOT BOOK
this company is scummy in every way. I had an appointment with them but decided to part ways, as I thought it wasn't for me. I cancelled my appointment and the next day they rescheduled me without me calling or doing it myself. I cancelled it again thinking nothing of it. About a week later, I check my email and notice they scheduled me again! At this point it was too late and the 2 day cancellation period was past so I got hit with the 100 dollar cancellation fee. After this I havent got the re schedule email, so I assume they got what they wanted from me.
Please save yourself the trouble and look for a real place that doesn't want to give you a hard time and do things without your permission. Dont book this website!
Response from Legion HealthOct 20, 2026
Hi Andrea, we’re sorry an appointment was scheduled again after you canceled and that this may have resulted in a fee. We’re investigating the scheduling and billing sequence. Please email [email protected] with the name and email used to book and mention Trustpilot so we can follow up privately.
ZS
Zach S.
Very much the experience of others…
Very much the experience of others posting here. They were late to the appointment. No empathy or understanding. Laughed at me for how I spoke. Although testing high for ADHD they wanted to see if antidepressants would help for depression and anxiety that I don’t have. I’m not anxious and I’m not sad. They Charge $250 for the first visit to provide you nothing but saying you need a follow up and visits every month at $150 a visit . They scheduled a follow up appointment that I canceled and they keep scheduling and I keep canceling EVERY DAY. I spoke to a mental health professional in person after and they expressed concerns about my experience and very much agreed that this business is taking advantage of people with shady unprofessional practices. Don’t trust these people.
Response from Legion HealthOct 20, 2026
Hi Zach, we’re sorry you felt dismissed during your visit and that appointments continued to appear after you canceled. We’re investigating both concerns. Because we can’t discuss care details publicly or reliably identify your account from the review alone, please email [email protected] with the name and email used to book and mention Trustpilot so we can connect you with the appropriate team.
NR
nick R.
I highly recommend Dr Gary Robinson
I highly recommend Dr. Gary Robinson. He is incredibly professional, attentive, and takes a collaborative approach to mental health care. During our appointments, he listens carefully to my concerns and thoroughly explains his medication management strategy. I never feel rushed, and his compassionate demeanor makes it easy to discuss difficult topics. Gary doesn't talk to you like a normal psychiatrist he speaks to you like a normal person. One word, "Authentic"
Response from Legion HealthSep 3, 2026
Thank you, Nick. We’re so glad Dr. Robinson made you feel heard and involved in your care. Clear explanations, thoughtful collaboration, and a genuinely human approach are exactly what we want every patient to experience. We’ll make sure he sees your kind words.
LK
Lalie K.
I am incredibly disappointed with my…
I am incredibly disappointed with my experience with Legion Health. I paid $250 out of pocket for an appointment because I was genuinely struggling with my ADHD and looking for help re-establishing treatment. Instead, I left the appointment feeling invalidated, discouraged, and honestly more hopeless about getting help than I did before it.
What bothered me most was how antiquated the provider’s understanding of ADHD felt, particularly ADHD in adult women. I explained that I was not a stereotypically hyperactive child and that this was part of the reason my ADHD went unrecognized when I was younger. Despite that, the conversation continued to focus heavily on questions about childhood hyperactivity in a way that made me feel like what I was explaining about my own experience wasn’t actually being heard.
I also specifically discussed how dramatically my symptoms have worsened during perimenopause, something that has become increasingly recognized and discussed in relation to ADHD in women. I did not feel that the provider understood or meaningfully engaged with that connection at all.
I understand that responsible ADHD treatment requires a thorough evaluation and that no provider should simply prescribe medication on demand. That is not my complaint. My complaint is that I sought out a mental health provider hoping for knowledgeable, current, compassionate care and instead felt dismissed and misunderstood.
On top of that, I only learned through the process how many additional steps, appointments, testing and expenses could be involved before potentially receiving treatment. As someone paying entirely out of pocket, I wish that had been much more transparent before I spent $250 on the initial appointment.
I came to Legion because I needed help. I left feeling like I had wasted $250 for nothing and was further away from getting help than when I started. I am extremely disappointed and would not recommend Legion Health based on my experience.
Response from Legion HealthSep 3, 2026
Hi Lalie, we’re sorry you left feeling unheard and that the next steps and potential costs were not clear before your appointment. When care may involve additional evaluation, we should explain the process and expected costs clearly and make sure every patient feels respected throughout. We’ve shared your feedback with our team for review. If you’re open to speaking with us, please contact [email protected] and mention Trustpilot so we can connect you with the right person.
MV
Miss V.
Dr Shazar Khan at Legion Health- Outstanding!
Dr. Shazar Khan is very empathetic and listens carefully not missing any details mentioned, making you feel important and heard when no one else cares.
Legion Health is kind to the Clients and very efficient when it comes to timelines
Response from Legion HealthSep 3, 2026
Thank you for sharing this. We’re so glad Dr. Khan made you feel heard and cared for, and that the process felt efficient. We’ll be sure to pass your kind words along to her and the team.