legendURNReviews of legendurn.com

The piece is beautiful, but I expected it to be bigger. And the hole at the bottom is very small.

Smooth order process. Timely confirmation and shipping. Updates provided upon order and shipping. Beautiful urn that looked as described. No need to contact customer service at any point

Urn stuck in US customs with no response from LegendURN. Both FedEx and I have tried to make contact to get the problem resolved and we have not received any response. LegendURN is aware that the shipment is delayed because they sent an automated message alerting me to the delay. Your response is impressive. I have called multiple times and after a week was finally able to speak to a person. FedEx had attempted to contact you multiple times with no response. I expected better customer service than this, especially considering my purchase was about $2000. I'm glad to hear that you submitted the required paperwork but it was too late and FedEx is returning the urn to you. If I'm paying you for shipping and you're the one filling out all of the paperwork then you're responsible for ensuring it is addressed correctly and shipped with all the required information. If your order tracking system is smart enough to send a delay email to the customer the it should also be able to flag orders with shipping issues for you to review. No need to try and make me sound like an idiot that expects you to personally track every single order in your system. Also, a simple "We're sorry that there has been a shipping issue but due to global supply chain problems delivery issues are on the rise" would have been acceptable.

Nice little neckless, excellent craftmanship.

The urn is very beautiful! I appreciate that the lid is twist off, it makes it easier to open and close.

Shipping was quick, even considering it came from half way across the world (Netherlands to MN, USA). They provided good communication, email updates with confirmation of purchase and item shipping with tracking info. The urn I purchased is exactly what I was expecting given the photo and description. It's a beautiful memorial piece that is also minimalistic, exactly what I wanted for my dog's ashes.

very helpful. i ran into a problem and they were so understanding. great communication and fast service.

Beautiful urn, delivered quickly. Exactly what I was looking for. Includes instructions and tools for transferring cremains.