Ryan S.
2022 Bronco Fog Lights
I purchased some fog lights for my 2022 Bronco because this store had them competitively priced compared to other shops I was looking about for comparable products. That's essentially the last benefit I received. The product came in good order but with ZERO installation instructions making them useless. Especially considering this was an electronics product that had to be run through the OEM factory headlight wiring. I am a resourceful guy so I spent almost 3 weeks going back and forth with the company to acquire instructions they clearly didn't possess (I don't know how you're selling an electronics product without any knowledge of how it works). Whereas the competitors had 20-40 min step-for-step installation instructions available online the best I could get from them was a video under 30 seconds that said little more than "connect the wires." I pointed out to their customer service rep that there are at least 8 different wires on the left front headlight coupling and even more on the right. Nothing. I tried reaching out to the local garages but they do not install outside parts. I was forced to return the item but was told that I'd have to cover the shipping and be charged an additional 15% restocking fee. While I was able to get them to waive the restocking fee I still have to pay nearly 10% of the item cost for my months-long hassle. I would never recommend using this company. You're better off going to a known producer or even Amazon.