LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

james B.
Jul 1, 2024
Bad experience
Product misrepresented the gas cap didn't fit my jeep i shouldn't have to pay 15%restocking plus return freight. They will not have my business in the future. This piece is going in the garbage .Hope others can learn from my experience .
Response from LED Factory MartJul 5, 2024
Dear James, We're sorry to hear about your experience with our product. We apologize for any inconvenience caused due to the gas cap not fitting your Jeep. Regarding the restocking fee and return freight, we understand your frustration and we have sent email to you to expain and send return address to you. You can return the product for refund. We value your input and regret that we didn't meet your expectations. If you have any further concerns or inquiries, please feel free to reach out to our customer service team.
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David W.
Jul 1, 2024
Web page was very easy to use and the…
Web page was very easy to use and the pricing was great.
Response from LED Factory MartJul 1, 2024
Dear David, Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. Your kind words motivate and inspire us to continue delivering great service. Thank you for choosing our company and we look forward to serving you again soon!
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Garry H.
Jun 10, 2024
From the condition of the box
From the condition of the box, it looks like I received someone's else's return. I have a photo of it but don't see a way to send it to you. I just hope all the parts are there and working. "After much back and forth emails, they finally gave me a open box price (refunded part of what I paid). Never did get offered a new unopened in original box set of taillights
Response from LED Factory MartJul 1, 2024
Dear Garry, We are truly sorry to hear about your recent experience with your order. Your satisfaction is our top priority, and it's disappointing to hear that the condition of the box and the overall handling of your return fell short of your expectations. We understand the importance of receiving the product in pristine condition and we apologize for any inconvenience caused. Your concerns have been noted, and we are taking steps to address this issue to prevent it from happening in the future.
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Pam G.
Jun 2, 2024
Good
Good, but I've only had the lights I bought a little over a year and now having to already buy a replacement? That I'm not too happy about
Response from LED Factory MartJun 13, 2024
Dear Pam Gallahar, Thank you for reaching out to us regarding the issue with your LED lights. We apologize for any inconvenience you've experienced. We understand your frustration with having to replace the lights after only a little over a year. However, we'd like to remind you that our products come with a two-year warranty. To resolve this issue, please refer to our warranty service details here. https://www.ledfactorymart.com/pages/warranty-service We have also contacted you via email regarding this matter but have not yet received a response. Thank you for your patience and understanding. We look forward to resolving this for you.
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James D.
Jun 2, 2024
Fast easy ordering with apple pay
Fast easy ordering with apple pay
Response from LED Factory MartJun 3, 2024
Dear James Demcher, Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Look forward to serving you again!
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jody W.
May 31, 2024
No response back very slow service.
No response back very slow service.
Response from LED Factory MartJun 8, 2024
Dear jody wetzel, We apologize for the delay in our response. We followed up on your question via email but haven't received a reply yet. Could you please check your inbox and spam folder to see if our email may have been missed? If you still haven't received it, please let us know, and we'll resend the information right away. We appreciate your patience and understanding.
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brian
May 30, 2024
nice lites
nice lites, very easy to install, plug and play
Response from LED Factory MartJun 8, 2024
Dear Brian Thompson, Thank you for your feedback! We're thrilled to hear that you found our lights nice and easy to install with the plug-and-play feature. If you have any other comments or suggestions, feel free to share. We hope you continue to enjoy your new lights!
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ISMARY DANEY NUÑEZ R.
May 20, 2024
Terrible company be careful
Terrible company be careful, read the return policy and get knowlodge this company are not responsable for the return transportation even they dont submit anyreturn level so you have to pay for return transportation and then they will refund just a part of the cost they keep a % of your money even if you return in good condition the item
Response from LED Factory MartMay 30, 2024
Dear ISMARY DANEY, We apologize for any frustration you have experienced. Our return policy does state that customers are responsible for return shipping costs, and a restocking fee of 15% or more is applicable to all returns. For full details, please refer to our return policy: https://www.ledfactorymart.com/pages/returns-policy To assist you further, we need more information about your order. Could you please provide your order number and any relevant details? This will help us address your concerns more effectively. Thank you for your understanding and cooperation.
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