Victor P.
Poor quality and customer service
At the end of June 2024, I ordered a LED head light and a set of LED passing/fog lamps for my 2020 Harley Davidson Road King. As of today, I still haven't received my passing/fog lights. The head light was wired backward but since I know how to remove and reinsert the wires into plugs that was not a big deal. In early July I ordered a set of saddle bag lights for the motorcycle. They came in a timely manner and were true plug and play but, in 3 weeks I already have condensation in one of the lights. David Matthews has been of little help and just keeps asking me to be patient my lights are on the way. Waiting 6 weeks now for my cheap Chinese lights. I should have spent my "HARD EARNED" money on quality built American lights from a reputable company. Never again LED Factory Mart.
Response from LED Factory MartAug 14, 2024
Dear Victor, We sincerely apologize for the inconvenience you have experienced with your recent purchases from LED Factory Mart. We strive to provide high-quality products and exceptional customer service, and it is clear that we have fallen short of your expectations in this instance. We are sorry to hear that you have encountered issues with both the wiring of the LED headlight and the condensation in one of the saddle bag lights. We also send email to you to know more details and we will do our best to help you solve it. We are working to rectify the situation and ensure that you receive the passing/fog lamps you ordered as soon as possible. We appreciate your feedback and will take the necessary steps to improve our processes and prevent similar issues from occurring in the future. If there is anything else we can do to assist you further, please do not hesitate to contact us. Thank you for your understanding and patience.