LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

Justin
Nov 8, 2025
Customer service kept giving me the…
Customer service kept giving me the same answer on why my package was not out for delivery for 3 weeks. (Sorry we will update you in 24/48 hours) told me this 3 times. Finally got a tracking number after I told them I was going to cancel the order
Response from LED Factory MartNov 10, 2025
Dear Justin, We’re sorry for the frustration you experienced with the delivery delay and for the repeated responses you received. That is not the level of service we aim to provide. We appreciate you bringing this to our attention and will review your order to locate the package and prevent future delays.We sincerely apologize for the frustration and inconvenience you’ve experienced.
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Roberto M.
Nov 7, 2025
Turn signal LEDs
Great product, great pricing, easy install. They look amazing on my 2010 4runner limited
Response from LED Factory MartNov 10, 2025
Dear Roberto, Thank you so much for the glowing review! Thrilled to hear the product met your expectations with great pricing and an easy install. It sounds fantastic on your 2010 4Runner Limited. If you ever want to share a photo, we’d love to see how they look in your ride. Safe travels and thanks again for choosing us.
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Deanna B.
Nov 7, 2025
Love that we can put it on one specific…
Love that we can put it on one specific color when we want, and that you can make them dance to music. We just wish you would offer the whole thing itself, in other colors...not just black.
Response from LED Factory MartNov 7, 2025
Dear Deanna, We’re thrilled you love the customizable color option and the motion-to-music feature. Your feedback about offering the entire product in more colors is valuable, and we’ll pass it along to our product team for consideration. If you have a preferred color lineup or use case, share it with us and we’ll note it for future updates. Thanks for the support, and we’re glad you’re enjoying your experience.
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Randy R.
Nov 7, 2025
A great product and thanks again.
I just wanted to find some really bright fog lamps and your company came through for me, and they were an easy installation and I’m very happy with them. Thank you so much. I will pass the word. My friends are gonna get some already.
Response from LED Factory MartNov 7, 2025
Dear Randy, We’re thrilled to hear you found bright fog lamps that were easy to install and that you’re happy with them. Thank you for sharing your positive experience and for spreading the word to your friends. If you ever need recommendations for additional lighting or accessories, we’re here to help. We appreciate your support and are glad our products met your expectations. Enjoy your enhanced visibility, and thanks again for choosing us.
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Richard R.
Nov 5, 2025
SP-WLCR-40WC2
Information was easy to follow on my item. Purchase and install was a breeze on my 7 inch 80W Jeep LED Halo Headlights with DRL & Turn Signals. SP-WLCR-40WC2
Response from LED Factory MartNov 6, 2025
Dear Richard, We’re grateful for the glowing 5-star review. It’s great to know the setup information for your Headlights were easy to follow and that the purchase and installation went smoothly. If you ever need guidance or have questions, we’re here to help. Drive safely and enjoy the upgrade!
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T & R.
Nov 4, 2025
I ordered from you because a friend…
I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an online purchase? Are you kidding me? The tipping culture in the country and expectation of a tip has gotten out of control. I honestly would have ordered on Amazon and paid more if I didn’t want to make sure I got the same lights that a friend was happy with, but asking if I wanted to leave a tip for an online purchase with zero human interaction is insane.
Response from LED Factory MartNov 4, 2025
Dear T & R, We appreciate you sharing your feedback and I’m sorry for the frustration this caused. Our goal is to offer clear, seamless service, and tipping prompts on checkout don’t reflect our policy. We’ve taken note of your concern and will review how tipping options appear during online purchases to avoid future confusion. We’re glad your friend’s lights were a positive reference, and we’d love another chance to earn your trust. If there’s anything specific I can help with—shipping, pricing, or product details—please let us know.
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Robert F. H.
Oct 31, 2025
return a product
Impossible to return a product
Response from LED Factory MartNov 3, 2025
Dear Robert F. Hatch, We are truly sorry to hear about your experience and that you feel it's impossible to return your product. We take this matter seriously. Our standard policy is a 30-day return window, and we always strive to resolve such issues for our customers. Our records indicate that we have already reached out to you via email to assist with this. To get this sorted for you, please check your inbox (and spam/junk folder) for an email from [email protected]. Responding to that email will allow us to assist you directly. Thank you for bringing this to our attention. We are ready to help once we connect with you via email.
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Jennifer B.
Oct 30, 2025
Never again
Placed my order on October 15th and the “worry free purchase” however here it is, October 30th and still have not received my purchase. I finally got a tracking number for almost a week after I actually needed them. When I reached out to the company, I was “escalated” to someone who communicated via email only to “resolve” the issue. Their resolution? 15% off coupon for my next purchase, which I already get as I am a veteran through Govx. So, why did I spend the extra money for the worry free purchase which “guarantees 1-7 business days”?
Response from LED Factory MartOct 31, 2025
Dear Jennifer Becker, Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the delay and frustration you experienced with your order. To ensure the quality of every product, we perform a thorough inspection before shipment. Unfortunately, this process slightly delayed the dispatch of your order. As a gesture of our apology, we have sent a $25 gift card directly to your email. This can be applied to your next purchase, along with any other discounts. We truly hope this helps make things right and that you’ll give us another opportunity to provide you with the seamless experience you deserve. If there’s anything else we can assist with, please don’t hesitate to reach out.
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