LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

Michael
Nov 30, 2025
Return policy and re-stock fee
Well...I read that over 30% of LED lighting fixtures will fail inside 30-45 days IF I interpret your return policy accurately, and I may not understand the legalize) the Buyer could be charged a 50% restocking fee. This information makes me nervous.
Response from LED Factory MartDec 1, 2025
Dear Michael, Thank you for sharing your concerns. We understand how important reliability and clear policies are when purchasing lighting products. Our LED fixtures are built for long-term performance and come with warranty coverage to protect your investment. The restocking fee only applies to certain unused returns, not defective items. Any LED lights quality issue we will provide replacement. Please contact [email protected] directly to clarify details, we will do our best to help you resolve it.
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T G.
Nov 29, 2025
had what I wanted
had what I wanted
Response from LED Factory MartDec 1, 2025
Dear T Guidry, Thank you for the 5-star review. We're happy to know you found exactly what you were looking for. Providing the right products for our customers is what we strive for. Thanks for your support!
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Anthony C.
Nov 29, 2025
When I out the turn signals on they are…
When I out the turn signals on they are not in yellow.
Response from LED Factory MartDec 1, 2025
Dear Anthony, Thank you for bringing this to our attention. We're sorry to hear about the issue with your turn signals. Our team has already reached out via email to help resolve the situation quickly. We appreciate your patience and the opportunity to make this right so you’re fully satisfied with your lights.
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John A.
Nov 29, 2025
They made it right!
Received product with a defect and LED factory made it right. Mailed out replacement. Arrived few days Later.
Response from LED Factory MartDec 1, 2025
Dear John, Thank you for the 5-star review and for sharing your experience. We’re pleased to hear that our team promptly resolved the issue and that your replacement arrived quickly. Providing reliable products and responsive service is always our goal. Your patience and trust mean a lot, and we appreciate the opportunity to make things right.
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Derick R.
Nov 28, 2025
Great
Ease of ordering and ease of locating what I was looking for
Response from LED Factory MartDec 1, 2025
Dear Derick, Thank you for the wonderful 5-star review. It’s great to know you found the ordering process simple and easily located exactly what you needed. We aim to make every shopping experience quick, smooth, and satisfying. Your feedback encourages us to keep improving and delivering the convenience our customers deserve.
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Loren H.
Nov 25, 2025
Weak mounting bracket
The mounting bracket bent when I went through a car wash. I'm going to see if I can find a metal shop here to build me a stronger bracket.
Response from LED Factory MartNov 26, 2025
Dear Loren, Thanks for sharing your feedback. We're sorry to hear the mounting bracket bent during your car wash. That’s not the experience we want for our customers. Our team continuously works to improve product durability, and your input helps us do that. We will contact you and provide the best solution.
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Jason K.
Nov 25, 2025
Half your money back for a faulty product?
Do not purchase from LEDfactorymart. The product I ordered is retaining it's shipping container shape. Seller has had me lay heavy objects on it, bend it back and smash more heavy objects, now wants me to boil water and pour it over a 20 square foot bed mat. Seller effectively cannot resolve it, so is only offering half my money back to return the faulty product.
Response from LED Factory MartNov 26, 2025
Dear Jason, We’re very sorry to hear about this experience and appreciate you sharing your feedback. What you described isn’t the level of quality or service we aim to provide. Our support team worked to resolve the issue based on standard product care guidelines, but it’s clear this solution was frustrating. We’d like to make things right. We have replied your email and applied the full refund.
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Erik C.
Nov 24, 2025
Great parts
Great parts
Response from LED Factory MartNov 24, 2025
Dear Erik, Thanks so much for the 5-star review! We’re thrilled to hear you’re happy with the parts and appreciate you taking the time to share your experience. Your support means a lot to us. We look forward to helping you again soon with more quality parts for your next project or upgrade.
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