Herman
Failed shipping / delivery
It has been 9 days since fog lamps were ordered. Invoice stated 5-7 day time frame, and I have not even gotten an item shipped notice yet, but my credit card invoice shows I have been billed. Where are my lights? I have sent an e-mail with order #LFM120391 and contact information and received no reply. I tried calling the listed phone number during listed service hours and received prompt that said I am out of service hours. What else can be done to solve this problem. My next step is going to try to cancel the order and get my lights from a company that delivers. Gave up. I have sent e-mails with the information. I have tried calling 3 different times during posted hours and have been told to call back during open hours. I tried opening a chat on their help line with no response. I'm DONE. I left a message cancelling my order and notified my credit card company to dispute and cancel the charge. I will not nor do I recommend anyone to do business with this company.
Response from LED Factory MartDec 30, 2025
Dear Herman, Thank you for your patience—we apologize for the delay in shipping your fog lamps beyond the 5-7 day estimate, especially after billing. We couldn't locate your order without the number; please reply or email [email protected] with details. We will check the order status for you.