LED EstheticsReviews of ledesthetics.com

I had to reach out to customer service as I had not received my shipment within the expected timeframe. Customer service responded the same day, looked into the issue and my order was shipped out that day.

I had researched red light therapy and this product seemed to fit the bill for me. I ordered both the neck attachment and the mask. On the facemask, there was a malfunction in the USB connection, which caused the lights to flicker and only go on intermittently. So I contacted customer service and they immediately responded and after I documented my issue, immediately issued a replacement unit. They were very professional and responsive! As far as results, I have only gotten significant time with the neck mask and the other day I looked in the mirror after perhaps 7 weeks of doing it 10 minutes a day mostly every day (I miss a few.) and I was like, wow, this thing really does work. Skin thickness and smoothness noticeably better. That was encouraging and I look forward to continuing with my new replacement face mask.

I had to contact customer service of delivery issue. They were quick to answer the call and were very polite while helping me with my issue. The best part is the issue was resolved in the first point of contact.

Greatly appreciated the promptness of their response to my inquiry.

Customer service was great

Shane offered prompt and professional service. She responded to my emails quickly, and even called to walk me through my products.

After reaching out to customer service via a phone call I was directed to send a video showing my issue. I sent it and within a couple hours I had a resolution. Excellent communication.

My first order was a preorder in 2023 so it took a little while to arrive but that was expected. The mask and collar that I purchased have worked very reliably and effectively. I recently loaned them to a friend and she misplaced one of the remotes. I reached out to this company via instagram and they responded within minutes with a link to replacement parts, and were incredibly helpful and went above and beyond.