LEAUReviews of leauclothing.com

I have worked in dress manufacturing for over a decade, so believe me when I say the dress i purchased is grossly overpriced for the abysmal quality. The seams are puckered, the fabric feels cheap and plastic-like, and the draping at the waist isn’t even properly attached to the bodice—basic construction flaws that should never make it past production. BEWARE: the product is awful, and the company behind it is even worse. They lure you in with a “10% off welcome discount,” but what they don’t tell you is that it makes your purchase nonrefundable—something conveniently not disclosed in the fine print. Slimy practices, terrible craftsmanship, and zero respect for the customer. Save yourself the frustration and spend your money elsewhere.

DO NOT SHOP HERE! DO NOT USE DISCOUNT CODES! I am so beyond frustrated with my experience with this store. I am in the midst of planning my wedding, and have been looking for a dress for my engagement photos. I found one promising on this site. When you first get on their page, you’ll get notified that they will send you a discount code for your first order if you sign up for email notifications. As someone who is on a pretty strict budget amidst the stress of planning a wedding, every dollar counts. I signed up for their email list to take advantage of the discount code that THEY are offering their first time customers. I purchased a $265 dress, and applied a 10% discount code which saved me $26. Not much of a discount, but again, every dollar counts. When I received the dress, it unfortunately was way smaller than the size guide indicated. I am 5’4, 110lbs and per my normal measurements, I should’ve been an extra small. Unfortunately, the dress was way too small. I needed the dress for my engagement photos next week, so didn’t think that I had time to process an exchange on the dress for a larger size. So, I immediately purchased the dress in a larger size and paid for rush shipping, thinking that the first dress I could return for a refund. After I had purchased the first dress, the company sent me ANOTHER 10% discount code off my next order as a “thank you” for shopping with them. I applied the 10% discount code to my second order. HUGE MISTAKE. After purchasing the second dress with a discount code provided to me by the store, I went to try to request a refund and to process my return of the first dress. However, it was only giving me the option of store credit. I immediately emailed the company to ask why this was, and they informed me that any order that uses a discount code is barred from requesting a refund on their order. You are stuck with store credit. I had emailed them mere minutes after placing my second order and after learning of their return policy, asked that my second order be processed as an exchange using the store credit for my first order and my card be refunded at least for that order. They said no. When I expressed my frustration that a discount code provided to me by THEIR company, and which only saved me $26 is now barring me from requesting a refund on a nearly $300 dress, they replied with “because we’re a small business, we cannot make any exceptions to our return policy”. I’m not sure what being a small business has anything to do with having a horrible policy. To essentially lure your customers into using discount codes that the STORE ITSELF PROVIDES, all while knowing that when said customer uses the discount code, they are going to be unable to request their money back in the event they want to return their items, is SO BEYOND WRONG. The company wants you to use a discount code because it guarantees that they will be making a profit off of you. It also is a slap in the face that their excuse of being a “small business” warrants them to keep hundreds of dollars of their customers hard earned money. They don’t know their customer’s financial statuses. I’m pretty sure that even as a “small business” based in LA, selling clothing that are hundreds of dollars a pop puts them in a better financial position than the vast majority of their customer base. Not to mention that the quality of their clothing does not match the pricing. The prices are extremely inflated in comparison to the quality of the material for the items that they are selling. It really really really rubbed me the wrong way. Now I am stuck with either two dresses, or $530 in STORE CREDIT for a store that I, quite frankly, do not ever want to give my business to again. I anticipate that the company is going to respond to this review, stating that their return policy is provided in multiple spots on their website. Wrong. Under the items on their site, there is a drop down menu for “shipping and returns” where is states “We gladly accept unworn, unwashed items with the tags still attached within 14 days of delivery” with a link next to it to pull up a separate page with their full return policy. Nested in that page is the information that if you use a discount code, your item cannot be refunded. Based on how many negative reviews there are out there about the discount code issue, their return policy is clearly not communicated as efficiently as they say it is. I am 31 years old, and never in my life have ever written a bad or negative review about any company. This is a first. Honestly, I feel so taken advantage of that I had to say something. If it warns other people out there to not shop this site, then the $530 that has gone down the drain is at least worth something.

I placed an order for a corset top on July 24, on their website it says that orders ship within 2-5 business days. I messaged their customer service multiple times, they weren't able to assist, just told me to wait. The order arrived only on August 15, so 3 weeks later! it was a regular domestic order. when I received the item, I didn't like it, the quality is below average. When I messaged the customer service in order to get send it back and get a refund, they said the order is not eligible for a refund because a return period is only for 14 days but they were they the ones who shipped the order only 3 weeks later. Really disappointing and frustrating. Stay away from this company!

First, their prices DO NOT reflect the quality of their items. I purchased a dress to try on for my upcoming wedding, and received a dress that is see through, has poor stitching, and cheap plastic "boning" they call a corset. Secondly, as you can see from previous reviews, this company likes to scam their customers. (What a shame they take advantage of brides looking for their wedding dress - especially in this economy) If you decide to sign up for their newsletter for their welcome discount, YOU CANNOT RETURN YOUR ITEM FOR A REFUND. Now I'm stuck with a CHEAPLY made dress, out $260, and have no option but to leave a review for others to see. Their customer service is useless, and does not care that their policies screw you out of money. If they cared, they wouldn't have such horrible reviews, and their social media posts wouldn't be filled with comments of other customers who unfortunately also got scammed. SAVE YOURSELF THE HEARTACHE AND MONEY! DO NOT PURCHASE FROM THIS SHOP.

Received a damaged item, and the customer service experience was shockingly bad. The representative I spoke with repeatedly referred to “site policy” about items purchased with a 10% discount—while ignoring the fact that the product arrived damaged. There was no acknowledgment whatsoever of the poor condition, which left me feeling as though they were fine sending out high-priced items that smelled unpleasant, like a dirty warehouse (mildew + cigarettes) I was told my case would be “escalated,” yet I’ve heard nothing since. Based on other public reviews, that seems to be a common pattern. Their terms of service appear to discourage customers from disputing charges with their bank; they even referenced having a “legal team” during our conversation. For clarity, the Fair Credit Billing Act protects customers in situations like mine, and a store policy does not remove those rights. In my view, no customer should feel pressured to continue supporting a business after a negative experience—especially when the marketing and the actual product experience are so far apart. I wish I had read the hidden comments on their social media beforehand—many posts have 1–2 people sharing experiences similar to mine. There was no apology, no accountability, and the only solution offered was to send the same item again—two weeks after the event I purchased it for. From reading other customer feedback, this type of quality issue doesn’t seem rare, which I find unacceptable given the price point. I love supporting small businesses and am always happy to pay higher prices for quality and craftsmanship. Unfortunately, this experience was the opposite.

They hide their return policy. This tricky policy left me with 108 dollars of store credit and a 140 dollar non refundable skirt that was the WORST quality I’ve ever seen. They are a con company that have to trick people into buying their clothes and no allowing returns.

I received my item, but unfortunately it did not fit. I am well within the 14 day return window, but when I go to the returns portal, I am offered store credit or return to orginal payment method — however, return to orginal payment method is greyed out. I reached out to Custer service and they agreed I am well within my rights to return for a full refund. They told me they were sell escalating it to a manager, but I have not heard back from them. I feel like they are trying to “run the clock” so I am forced into store credit. I mean - I reached out, you agreed I’m due a full refund, make it happen. Will never order from them again if they do not make this right.

I ordered a corset, actually my third corset from them so I have spent some money with them! The sizing was off compared to the other ones I have and I emailed and they were prompt to respond when I wanted a exchange and then I realised the sizing won’t fit me if I get a smaller size as the other corsets I have in the small fit me just fine so I wanted a refund and tried to submit it on the portal they have but it said it was 14 days after delivery when it wasn’t even a week after delivery! I emailed them no response at all. messaged their Instagram and nothing. Such a shame! Don’t order from them.. such a scam if you end up wanting a return!