LEAUReviews of leauclothing.com

I would not recommend anyone to purchase from this small business whatsoever. I bought a dress that I had intended to wear for my civil ceremony and when it arrived, it was snagged in the back. I reached out to them right away and told them the issue with this and asked for a refund. Firstly, 7-10 business days to process a return—fine. But way past 10 days, I still hadn’t heard anything, I reached out to them and they apologized and said that my refund got lost in the mix? Finally a few days later, I received my refund only to see it was returned as a store credit. When I inquired they stated it was due to their return policies, that if you use a promo code, you’re not entitled to a return. It is an extremely deceitful practice to advertise 10% off as soon as you enter their webpage but in fine print on another page, say that if you use a discount, you only get a store credit back. I’ve been going back and forth in email, and have resorted to this to now sharing my experience so others don’t make what you think is a goodwill gesture from this company (welcome discount) to be a way for them to take your money. Even asking to speak with management has been difficult, since they are refusing to side with the customer at any cost, and stand by their shady return policies, making empty promises to help find a “satisfactory resolution” while refusing to see the customers side. It baffles me that a company would refuse to provide a return for something that is a quality issue on their end.

this is the worst company I’ve ever dealt with. I returned a dress that I bought the same day It was delivered -as it was not what was advertised to be. They sent me a label for returning it. It got to them a few days later and they still have not refunded my money more than 10 days after they recieved it. I’ve talked to them multiple times and they don’t explain why they’re holding up my refund, but they’re very rude. They can’t subtract 18-9 and they just have no excuse for their behavior. I think anyone that buys anything from them is going to be sorry. Very disgusting.

The sizing was way off; I ordered a size S, but it was so large it is completely unwearable, plus the zipper is faulty. When I reached out to customer service, I was told they don’t offer refunds, only exchanges, and I’d have to pay for return shipping myself... With only a 14-day return window. Including duties, tax,shipping and return shipping, I'm paying around $80 extra just to get the correct size top. This service doesn't align with the 'premium perception' of their brand. I paid $30 for shipping, yet it wasn’t express and still took over two weeks to arrive. On top of that, I was charged $20 in duties, even though in Australia, duties only apply to orders over $1000 AUD. I understand that it’s easier for them to charge duties across the board, but it still felt unnecessary. Customer service was unhelpful and robotic, giving only cookie-cutter responses and offering no real solutions. When I expressed concern about timing and possibly losing the item altogether, they told me to pay extra for insurance instead of actually helping. They also said it would take 3–4 weeks for the item to reach the warehouse and process the exchange. At this point, I feel completely scammed. I was genuinely excited about this purchase, I have a positive mentality when I'm ordering from new brands but the lack of care and accountability is so disheartening. I’ve wasted money, time, and energy.It not about the sizing or quality, it about the disregard to their customers. I wish I supported another brand.

BUYER BEWARE! Extremely deceptive company. I purchased an item that turned out to be final sale, but nowhere during checkout or on the product page was this stated. Only after searching through the return policy did I find that information. This lack of transparency is misleading and unfair to customers. Businesses are required to clearly disclose when something is a final sale, and this company failed to do so. Shoppers deserve honesty.

I don’t usually write reviews, but my experience with Leau was frustrating enough that I felt it was necessary. I ordered the Jersey Maxi Skirt for a special event and instead received a shirt. Mistakes happen—I’ve worked in retail and understand that. But what truly matters is how a company handles those mistakes, and unfortunately, Leau handled it very poorly. I reached out immediately with photos and order details, hoping for a quick and simple resolution. What I received instead were generic, AI-generated responses that didn’t address my concerns. Every “solution” they offered placed the burden on me as a customer — asking me to take time out of my day to return a product I didn’t even order. Not to mention, the product I ordered was double the price of the one I received. I explained that I work three jobs and don’t have the flexibility to make extra trips to the post office to return the item during the day. Still, no one seemed to care. Eventually, I had to take time off work to go to the post office, just to correct their error. And even then, the correct item didn’t arrive until after the event I bought it for. When the skirt finally showed up, it was poor quality and didn’t fit. I requested a return and refund — no store credit, since I had no interest in shopping with them again, to which I received no response. I followed up multiple times and received no response at all, still to this day. I spent my own time, energy, and money trying to fix an issue I had no hand in creating. I was ignored, dismissed, and inconvenienced. Sad because I am an LA local and I was willing to shop at this higher-price point to support a small business. Shop elsewhere. ESPECIALLY at this price point.

Ordered since 24 July 2025 and the order still has not been shipped as at today 3 September 2025. I keep getting “will be shipped as soon as it’s available” answer. Huh?? I didn’t order a pre-order item. Asked for an estimated date, also no response. What a scam!! Go check on order #79576 pls

Horrible terrible customer service. Scams you into buying things if you use the promo code they auto populate then you cannot get a refund! Order was delayed by them- so had to rush order correct size. Wasn’t able to wait for an exchange. When I emailed them because you cannot call anyone and explained it was their fault I didn’t have proper time to do an exchange and wanted a refund they refused! Now forced into a store credit I didn’t want I ordered the correct size to arrive way too late and don’t even need- but weeks go by I never receive it. I go to my confirmation email that I paid and everything since the credit did not cover $2.66 which I paid. Says it’s getting ready to ship and it never did. It is sitting there with a $0.20 balance - still a mystery to me why! I try to pay it and I cannot because it’s too small of a balance. Now in email limbo again with this terrible company!!!

I would give 0 stars. I saw this brand online and was sooo excited to try it out. However, I’m very disappointed in the fit and quality of the dress. It’s comparable to SHEIN. Don’t waste your time and money. I shipped the dress back ( label was not provided, I had to pay for shipping) and after very long delays to get my refund ( and consistently having to follow up with customer service) , I ended up being short in the refund. It has cost me over 120$ CAD to try this brand out. This is ROBBERY. AVOID AVOID AVOID, don’t fall in the social media trap I did. Also they pick which reviews to post on their website, so the scores you see on their products are biased.